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TRL3701 MAY/JUNE EXAM 2023
- Institution
- University Of South Africa (Unisa)
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TRL3701MAY/JUNE EXAMINATION
Year: 2023 (SEMESTER 1)
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1.1 The integration of services between operators in a public transport system is of
paramount importance for several reasons.
Firstly, service integration plays a crucial role in enhancing customer satisfaction. By
establishing a unified system with integrated services, passengers benefit from a single
contact point for various aspects of their journey. This includes accessing overall
passenger information, managing complaints, and utilizing a cohesive ticketing system.
Eliminating the need for multiple points of contact simplifies the customer experience
and improves their overall satisfaction with the public transport network.
LOLA JACOBS ASSIGNMENTS 0618151315
, Secondly, service integration enables operators to provide a seamless and consistent
experience to passengers. By aligning their services, operators can ensure that there is
a cohesive approach to passenger information, complaint management, and ticketing
across the entire system. This consistency enhances service quality and instills
confidence in passengers that they are part of an integrated network where they can
expect a unified level of service and quality.
Additionally, common marketing is a vital component of an integrated public transport
network. It is crucial for customers to be aware that they are not simply traveling with a
single operator but are instead using a comprehensive and interconnected system.
Effective marketing communicates the advantages and benefits of the integrated
network to passengers, fostering a sense of trust and encouraging their continued
usage of public transport. This unified marketing approach strengthens the overall
perception of the system and reinforces its value to customers.
Moreover, integrating services between operators facilitates cooperation strategies that
can improve cost-effectiveness. Operators within an integrated public transport system
can explore various collaborative approaches, such as technical cooperation, strategic
alliances, acquisitions, and mergers. These strategies enable operators to share
resources, pool expertise, and achieve economies of scale, ultimately leading to cost
savings and increased efficiency. By leveraging the advantages of integration, operators
can optimize their operations and deliver better value to both passengers and
stakeholders.
The integration of services between operators in a public transport system is crucial for
ensuring customer satisfaction, providing a seamless and consistent experience,
enabling effective marketing, and realizing cost-effective cooperation strategies. By
unifying services, operators can deliver a more efficient, convenient, and reliable public
transport network that meets the evolving needs of passengers.
1.2 Use your own reason to discuss the importance of using the available technology
in fleet management. Explain in detail
The utilization of available technology in fleet management is of utmost importance due
to several compelling reasons. Let's explore them in detail:
LOLA JACOBS ASSIGNMENTS 0618151315
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