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MNB1601 Assessment 4_ Attempt review 2023
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- University Of South Africa (Unisa)
MNB1601 Assessment 4_ Attempt review 2023
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Sharon RUDANSKY-KLOPPERS
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Business Management IB 23 S1
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MNB1601-23-S1
Welcome to MNB1601
Assessment 4
Started on Sunday, 23 April 2023, 8:23 PM
State Finished
Completed on Sunday, 23 April 2023, 10:28 PM
Time taken 2 hours 4 mins
Marks 37.00/40.00
Grade 92.50 out of 100.00
Question 1
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Question text
Total Quality Management (TQM) is an approach to quality which requires the entire business to be
responsible for quality. Oakland’s TQM model lists various factors that should be taken into account when
implementing TQM. The four Ps in this instance refer to the ____________ components of the model.
Select one:
a.
soft
b.
hard
c.
visible
d.
,management
Feedback
The correct answer is: hard
Question 2
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Question text
One of the advantages of an effective and efficient operation is that it can reduce the amount of investment
needed. This is because _______________ .
Select one:
a.
it creates a solid base of operational skills and knowledge to develop new products and services
b.
increasing the effective capacity of the operation by better use of facilities may decrease the amount of
capital required to run the facilities
c.
sales are increased by offering superior quality products
d.
the organisation has build an outstanding reputation for offering good value for money
Feedback
The correct answer is: increasing the effective capacity of the operation by better use of facilities may
decrease the amount of capital required to run the facilities
Question 3
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Question text
The inputs-process-output elements of the value chain is also known as the ______________ .
Select one:
a.
, transformation model
b.
production process
c.
operations management
d.
service delivery model
Feedback
The correct answer is: transformation model
Question 4
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Question text
Quality planning and control can be divided into six steps. Which one of the following options represents the
first step in this process?
Select one:
a.
Setting standards for each quality characteristic.
b.
Defining the quality characteristics.
c.
Measuring the quality characteristics.
d.
Controlling quality against the set standards.
Feedback
The correct answer is: Defining the quality characteristics.
Question 5
Correct
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Question text
Hunandi is the operation manager for OnTheFly, a portable water-filter device. OnTheFly is especially
popular among hikers as it is lightweight and easy to use. In addition, it does not require a container and the
filter can be used like a straw, straight from the water source. OnTheFly removes 99.9% of potentially
dangerous bacteria.
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