Summary
Business roles summary
- Course
- Business Studies
- Institution
- 12th Grade
This document provides you with all the information you will ever need for business roles . It is summarized and made easy just for you
[Show more]
Content preview
TOPIC 1: CREATIVE THINKING AND PROBLEM SOLVINGExplain/Elaborate on the meaning of creative thinking
• The ability to think of original, varied new ideas or new approaches.
• To be original, innovative and resourceful.
• You must try to think differently and to apply.
Differentiate between ROUTINE versus CREATIVE thinking
ROUTINE THINKING CREATIVE THINKING
Is a LEFT-brain Is a RIGHT brain
function. function.
Focus on analytical Focus on creativity,
thought, logic, imagination, insight,
reasoning, number holistic thought, art
and written skills. and music
awareness.
Differentiate between CONVENTIONAL and NON-CONVENTIONAL solutions
CONVENTIONAL SOLUTIONS NON-CONVENTIONAL SOLUTIONS
• Getting solutions that are based on and • Getting solutions that are not based on
that conforms to, what is generally and do not conform to, what is
done or believed. generally done or believed.
Ways in which a business can create an environment that stimulate and promote creative
thinking
• Emphasise the importance of creative thinking and ensure that all staff know that
management want to hear their ideas.
• Encourage staff to come up with new ideas.
• Make time for brainstorming sessions to generate new ideas, e.g. regular workshops
• Place suggestion boxes around the workplace and keep communication channels
open for new ideas.
• Train staff in innovative techniques, creative problem-solving skills, mind-mapping and
lateral thinking.
• Encourage job swops within the organisation and other businesses
• Encourage alternative ways of working
• Respond enthusiastically to all ideas and never let anyone feel less important.
2
,Discuss/Describe/Explain the ADVANTAGES/benefits of creative thinking in the workplace
• Better ideas are generated.
• May give the business a competitive advantage if unique strategies are implemented.
• Complex business problems may be solved.
• Productivity increases as management or employees may quickly generate multiple
ideas which utilises time and money more effectively.
• Managers and employees have more confidence as they can live up to their full
potential.
• Managers will be better leaders as they will be able to manage change(s) positively
and creatively.
• Managers and employees can develop a completely new outlook, which may be
applied to any task(s) they may do.
• Leads to more positive attitudes as managers and employees feel that they have
contributed towards problem solving.
• Improves motivation amongst staff members.
• Managers and Employees have a feeling of great accomplishment and they will not
resist the process once they contributed towards the success of the business.
• Management and employees may keep up with fast changing technology.
• Stimulates initiative from employees and managers, as they are continuously pushed
out of their comfort zone.
• Creativity may lead to new inventions which improves the general standard of living.
Define PROBLEM SOLVING
• Process of analysing a situation to identify strategies to bring about change.
• Gathering facts that include problem findings and problem shaping.
• Problems can be solved by a group/ team or an individual team member.
• Alternative solutions are generated and critically evaluated.
Explain the meaning of a Delphi technique and Force-field analysis
DELPHI TECHNIQUE FORCE-FIELD ANALYSIS
• Is used to solve new and complex • Used for decision making.
problems.
• Uses an expert panel who never meets • Particularly when implementing
face-to-face. change management.
• This encourages creative problem • Structured way of looking at the pros
solving without the disadvantage of (advantages) and cons
group meetings. (disadvantages) as a plan for change.
3
, Explain/Discuss/Describe how businesses can apply the PROBLEM-SOLVING TECHNIQUES to
solve business problems
DELPHI TECHNIQUE
Businesses must invite a PANEL of experts to research the
complaints from customers.
Experts do not have to be in one PLACE and will be contacted
individually.
Design a QUESTIONNAIRE and distribute it to the experts.
Request the panel to INDIVIDUALLY respond to the questionnaire
and RETURN it to the business.
SUMMARISE the responses from the experts in a feedback report.
Send the feedback report and a SECOND set of questions based
on the feedback report to the panel members.
Request panel members to provide further input after they have
STUDIED the results.
Prepare a final SUMMARY REPORT.
The business should CHOOSE the best solution after reaching
consensus.
4
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through EFT, credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying this summary from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller BookSquad. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy this summary for R54,00. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
75632 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy summaries for 14 years now