What is the texas roadhouse story? correct answer: Hand-cut steaks, fall off the bone ribs, fresh baked bread, made from scratch side items and dressings, ice cold beer, and legendary margaritas
What is the first time guest program? correct answer: Identifying and WOWing a guest who has never ...
TXRH SERVER TEST QUESTIONS AND ANSWERS
What is the texas roadhouse story? correct answer: Hand-cut steaks, fall off the bone ribs, fresh baked bread, made from scratch side items and dressings, ice cold beer, and legendary margaritas
What is the first time guest program? correct answer: Identifying and WOWing a guest who has never eaten at a Roadhouse
Items that create the proper TXRH uniform (7) correct answer: Black/brown belt
Black Texas Roadhouse t shirt
Maroon apron (no stains)
Name tag
Slip resistant black/brown
No-fray dark blue jeans
Hair (off face & neck)
Define the term "86" correct answer: An item is no longer available
Define the term "in the weeds" correct answer: Someone is behind in their job duties and needs help
A person who takes food or drinks to a table is called a_____ correct answer: Runner
What is service with heart? (4) correct answer: Ensuring a guests experience is legendary Making the guests day
Doing more than is expected by the guest
Service that is friendly and fun
What are examples of "full hands in, full hands out"? correct answer: Bringing entrees, appetizers, and salads to the table
Taking all dirty dishes and glasses back to the dish area
Define the term "flagging" correct answer: Placing a bev nap in front of a guest to signify they have been greeted
Who is responsible to clean table tents and underneath the tables
throughout the night? correct answer: Servers & SA's
Who is responsible for cleaning and stocking the server alley? correct answer: Servers
Why is pre-bussing important? correct answer: Helps with faster table turns
It gives the guest more room to enjoy their dining experience
It reduces SA trips to and from the kitchen
What are the main categories of salesmanship? correct answer: Suggestive selling, upselling, and sharing
Placing ideas or steering a guest toward product you think they will like is known as: correct answer: Suggestive selling
What are examples of upselling? correct answer: Selling a higher priced or better quality item
Ordering top shelf liquor for the drinks
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