Exam (elaborations)
MNM1501 ASSESSMENT 3 20203
- Institution
- University Of South Africa (Unisa)
MNM1501 ASSESSMENT 3 20203
[Show more]
Content preview
BMZ ACADEMYBMZ ACADEMY
@061 262 1185/068 053 8213/0717 513 144
BMZ ACADEMY 061 262 1185/068 053 8213/0717 513 144
, BMZ ACADEMY
Which ONE of the following statements BEST define an objection?
a.
Objection is a feeling of agreement.
b.
Objection is a feeling of negligence.
c.
Objection is an expression or feeling of disapproval or opposition and a reason for
disagreeing.
d.
Objection can be seen as a statement that a prospect makes to show willingness to buy
a product.
Hazel would like to increase sales and develop long-term relationships with her
customers. Which ONE of the following options can help her build relationships that will
lead to more sales?
a.
Follow-up
b.
Sales call planning
c.
Cold canvassing
d.
Sales presentation
According to the study guide, which ONE of the following non-verbal signs can be
regarded as a negative indication during objections?
a.
The prospect talks in a low voice as if sharing confidential information.
BMZ ACADEMY 061 262 1185/068 053 8213/0717 513 144
, BMZ ACADEMY
b.
The prospect looks the salesperson in the eye.
c.
Frequent nodding shows that the prospect is listening and is engaged.
d.
The prospect’s arms are folded and legs crossed.
Freddy is employed by the vehicle insurance company as a salesperson. He sent an email
to one of his customers which read: "Dear Melusi, as a way of thanking you and
giving you a piece of mind on all your road trips. We are giving you free 24/7 emergency
roadside assistance". Which ONE of the steps in the selling process is Freddy
using?
a.
Pre-approach
b.
Trial close
c.
Follow-up
d.
Prospecting
Ben is a sales manager Zennix Technologies, which provides office automation
equipment to companies. Ben usually gets involved with sales when his team is about to
close the deal. Ben prepares his sales team not to give up on sales after the first few no`s
from prospects. This refers to which preparation for closing the sale?
a.
Attitude
BMZ ACADEMY 061 262 1185/068 053 8213/0717 513 144
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through EFT, credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying this summary from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller BMZAcademy. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy this summary for R50,00. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
53022 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy summaries for 14 years now