Complete samenvatting van blok 3.4 met alle artikelen, boeken en weblectures met aan het einde alle aantekeningen van de OWG's en BCT. In de samenvatting zijn de boeken Kennismaken met Lean, Strategic Sourcing, Contract- en Leveranciersmanagement, Logistiek Management in dienstverlening, Basisboek ...
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Belangrijke onderdelen................................................................................................................... 6
Waardestrategieën van Treacy & Wiersema ...................................................................... 6
Stakeholders ................................................................................................................................... 6
HR Shared Service Centre ......................................................................................................... 6
Uitleg organisaties etc. (OWG 5) ............................................................................................ 6
Verschil regieorganisaties vs. SSC......................................................................................... 6
Uitbestedingsvormen .................................................................................................................. 6
Lean-technieken ............................................................................................................................ 7
Stappenplan organisatiestructuur .......................................................................................... 8
Zelfsturing ..................................................................................................................................... 10
HRM-cyclus .................................................................................................................................... 10
Inkoopproces ................................................................................................................................ 10
Logistiek ......................................................................................................................................... 10
Risico’s ............................................................................................................................................ 10
Kennismaken met LEAN ............................................................................................................... 11
Hoofdstuk 1 Inleiding Lean ..................................................................................................... 11
1.1 Massaproductie versus Lean-productie .................................................................. 11
1.2 Van autoproductie naar gezondheidszorg ............................................................. 11
1.3 Klant centraal ................................................................................................................... 11
1.4 Proces of uitkomst .......................................................................................................... 11
1.5 Cultuur, principes en technieken .............................................................................. 11
Hoofdstuk 2 The Toyota Way – bron van Lean en Scrum .......................................... 11
2.1 De Toyota-systemen en hun samenhang.............................................................. 11
2.2 TPS (Toyota Production Solution) ............................................................................ 12
Hoofdstuk 3 Lean-cultuur ........................................................................................................ 12
3.1 TMS (Toyota Way Management System) en Lean-leiderschap .................... 12
3.2 Werkvloer ........................................................................................................................... 14
3.3 Eigenaarschap .................................................................................................................. 14
3.4 Leren door doen .............................................................................................................. 14
3.5 Kata – het ontwikkelen van een lerende organisatie........................................ 15
Hoofdstuk 4 Lean-principes .................................................................................................... 15
4.1 Waarde................................................................................................................................ 15
4.2 Waardestroom.................................................................................................................. 15
4.3 Flow ...................................................................................................................................... 15
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LNJ – Facility Management Zuyd Hogeschool
, 4.4 Pull ........................................................................................................................................ 16
4.5 Streven naar perfectie .................................................................................................. 16
Hoofdstuk 5 – Lean-technieken ............................................................................................ 16
5.1 Kaizen .................................................................................................................................. 16
5.2 A3 .......................................................................................................................................... 16
5.3 Kano-model ....................................................................................................................... 17
5.4 Waardestroomanalyse .................................................................................................. 17
5.5 Verspilling elimineren .................................................................................................... 18
5.6 Technieken voor oorzakenanalyse ........................................................................... 18
5.7 5S .......................................................................................................................................... 18
5.8 Werken met standaarden ............................................................................................ 19
5.9 Borden en gespreksvormen ........................................................................................ 19
5.10 Kata ................................................................................................................................... 19
5.12 Hoshin Tenkai & Hoshin Kanri ................................................................................. 19
Hoofdstuk 6 Kaizen-verbeter-projecten............................................................................. 20
6.1 Stap 1 – Definieer het probleem .............................................................................. 20
6.2 Stap 2 – Visualiseer en analyseer het probleem ................................................ 20
6.3 Stap 3 – Analyseer oorzaken ..................................................................................... 20
6.4 Stap 4 – Experimenteer richting de oplossing .................................................... 20
6.5 Stap 5 – Borg en vier .................................................................................................... 21
6.6 A3 – Overzicht ................................................................................................................. 21
Strategic Sourcing .......................................................................................................................... 22
Hoofdstuk 3 – Sourcingstrategie .......................................................................................... 22
Hoofdstuk 7 – Facilitaire organisatie................................................................................... 24
Contract- en Leveranciersmanagement................................................................................. 32
Hoofdstuk 1 – Inkoop ............................................................................................................... 32
1.1 Het racewagenmodel ..................................................................................................... 32
1.2 Het inkoopproces ................................................................................................................ 33
Hoofdstuk 2 – Contractbeheer en -management........................................................... 35
2.1 Contractbeheer ................................................................................................................ 35
2.2 Contractmanagement.................................................................................................... 35
2.3 Contractbeheer, contractmanagement en leveranciersmanagement in
relatie tot inkoop..................................................................................................................... 35
2.4 Waarom contract- en leveranciersmanagement ................................................ 36
Logistiek management in dienstverlening ............................................................................ 38
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LNJ – Facility Management Zuyd Hogeschool
, Hoofdstuk 2 – Processen en modellen ............................................................................... 38
2.1 Modelmatig denken ........................................................................................................ 38
2.2 Een model als afspiegeling van de werkelijkheid ............................................... 38
2.3 Basisstructuren van primaire processen ................................................................ 38
2.4 Grondvormen van logistieke besturing .................................................................. 39
2.5 Basismodellen voor transformatie............................................................................ 40
2.6 Procesmodellen voor dienstverlening ..................................................................... 40
2.7 Relatie van het model met de werkelijkheid ........................................................ 41
Hoofdstuk 3 – Buffers ............................................................................................................... 42
3.1 Buffers ontkoppelen processen ................................................................................. 42
3.2 Voorraden, buffers en wachtrijen ............................................................................. 42
3.3 Het klantenorder ontkoppelpunt ............................................................................... 42
3.4 Keuze van de plaats van het KOOP ......................................................................... 43
3.5 Optimale seriegrootte ................................................................................................... 43
3.6 Deterministisch onderhanden werkbeheer ........................................................... 44
3.7 Manufacturing Resource Planning ............................................................................ 44
3.8 Buffers in een dienstverlenende organisatie ........................................................ 45
Basisboek Logistiek ........................................................................................................................ 46
Hoofdstuk 7 – Logistiek en hergebruik .............................................................................. 46
7.1 Duurzame logistiek ........................................................................................................ 46
7.2 Soorten retourstromen ................................................................................................. 46
7.3 Inzamelen en distribueren .......................................................................................... 46
7.4 Hergebruikproces: zelf doen of uitbesteden? ...................................................... 47
7.5 Hergebruikplan en hergebruikkosten ...................................................................... 47
Risicomanagement ......................................................................................................................... 48
Hoofdstuk 2 – Risico’s nader beschouwd .......................................................................... 48
2.1 Definities en beschouwingen van risico’s .............................................................. 48
2.2 Dynamische en statische risico’s .............................................................................. 48
2.3 ‘Traditionele’ versus nieuwe opkomende risico’s ............................................... 49
2.4 Indeling risico’s naar soorten – risicocategorieën.............................................. 49
2.5 Indeling van risico’s naar grootte............................................................................. 49
Hoofdstuk 3 – Risicomanagement, wat is dat? ............................................................... 50
3.1 Definitie van risicomanagement ............................................................................... 50
Hoofdstuk 6 – Risico-evaluatie .............................................................................................. 52
6.1 Risico-evaluatie: de omvang van het risico.......................................................... 52
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LNJ – Facility Management Zuyd Hogeschool
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