Exam (elaborations)
COM2601 Assignment 1 Semester 2 2023
- Institution
- University Of South Africa
QUESTIONS AND ANSWERS
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COM2601Assignment 1
Semester 2
2023
QUESTIONS WITH ANSWERS
[School]
[Course title]
, COM2601 Assignment 1 Semester 2 2023
QUESTION 1
In a multi-cultural country like South-Africa with 11 official languages and
various different cultures, it is easy for conflict to arise within the workplace.
Conflict management is crucial because conflict within the organisation tends
to influence other aspects of organisational life, like team communication and
decision-making.
1.1 With this statement in mind, discuss the types of conflict that may arise
and the importance of conflict management. Also discuss how conflict can
influence team communication and the decision-making styles of
individuals.
In a multi-cultural country like South Africa, the workplace can be a melting pot of
diverse perspectives, values, and communication styles, which can lead to various
types of conflicts. Let's explore some of the common types of conflict that may
arise in such a setting and the importance of conflict management:
Types of conflict:
1.1. Cultural Conflict: Differences in cultural norms, practices, and traditions can
lead to misunderstandings and clashes between employees from different
backgrounds.
1.2. Language Conflict: Language barriers can hinder effective communication and
may result in misinterpretations and frustrations.
1.3. Value Conflict: Divergent values and beliefs among team members can lead to
clashes over work ethics, decision-making processes, and overall organizational
goals.
1.4. Task Conflict: Disagreements and differences in opinions related to the
execution of tasks, projects, and work processes can create tension.
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