COM2601 Assignment
1 (ANSWERS) Semester
2 2023 - GUARANTEED
DISTINCTION & good
grades 2023.
QUESTION 1
In a multi-cultural country like South-Africa with 11 official languages and various different
cultures, it is easy for conflict to arise within the workplace. Conflict management is crucia...
In a multi-cultural country like South-Africa with 11 official languages and various different
cultures, it is easy for conflict to arise within the workplace. Conflict management is crucial
because conflict within the organisation tends to influence other aspects of organisational life,
like team communication and decision-making.
1.1 With this statement in mind, discuss the types of conflict that may arise and the
importance of conflict management. Also discuss how conflict can influence team
communication and the decision-making styles of individuals.
Types of Conflict
In a multicultural country like South Africa, conflicts in the workplace can arise due to various factors
such as differences in language, cultural norms, values, and communication styles. Here are some types
of conflict that may occur:
1. Interpersonal Conflict: This type of conflict arises between individuals due to personal
differences, misunderstandings, or clashes in personalities.
2. Intergroup Conflict: It occurs between different groups within the organization, such as
departments or teams, due to competition for resources, power struggles, or conflicting goals.
3. Intrapersonal Conflict: This conflict occurs within an individual when they experience internal
dilemmas or conflicting values, making it difficult for them to make decisions or take actions.
4. Cultural Conflict: This type of conflict arises due to differences in cultural backgrounds, beliefs,
values, and communication styles. It can lead to misunderstandings, misinterpretations, and
clashes in the workplace.
Importance of Conflict Management
Conflict management is crucial in the workplace for several reasons:
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