PRF3702
Assignment 2 Semester 1 2024
Detailed Solutions, Explanations & References
Unique number:
Due Date: 26 April 2024
QUESTION 1
1.1.
The Batho Pele document is one of the legal instruments that must be adhered to ensure
adherence to the Constitutional mandate of the SAPS. Batho Pele can be translated as
‘people first’ and was an effort by the Nelson Mandela cabinet in 1997 to change the
unfriendly public service inherited during Apartheid to a friendly public service. The
document sets out guidelines for improving the quality of service delivery, promoting citizen
engagement, and ensuring fairness, accessibility, and responsiveness in the provision of
public services. It emphasizes the importance of treating all individuals with respect,
professionalism, and courtesy, and encourages a culture of continuous improvement and
innovation within the public service. Overall, the Batho Pele document aims to transform
the public service into a more citizen-centric and people-oriented institution. (Walubengo,
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