Exam (elaborations)
COM2601 Assignment 1 Semester 2 2023
- Institution
- University Of South Africa
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COM2601 Assignment 1Semester 2 2023
QUESTIONS AND
ELABORATE ANSWERS
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, QUESTION 1
In a multi-cultural country like South-Africa with 11 official languages and various different cultures, it is
easy for conflict to arise within the workplace. Conflict management is crucial because conflict within
the organisation tends to influence other aspects of organisational life, like team communication and
decision-making.
1.1 With this statement in mind, discuss the types of conflict that may arise and the importance of
conflict management. Also discuss how conflict can influence team communication and the
decision-making styles of individuals. [15]
In a multi-cultural country like South Africa, the workplace can be a melting pot of
diverse backgrounds, languages, and cultures. As a result, various types of conflicts may
arise due to differences in perspectives, values, communication styles, and work-related
issues. Let's explore some common types of conflicts that may occur:
1. Cultural Conflicts: Cultural differences can lead to misunderstandings,
miscommunications, and clashes in the workplace. Different cultures may have varying
approaches to problem-solving, decision-making, and even conflict resolution, which
can result in tension between employees.
2. Communication Conflicts: Miscommunication is a significant source of conflict in any
setting, and in a multi-cultural workplace, language barriers can exacerbate this issue.
Misinterpretation of intentions or messages can lead to resentment and hostility
between team members.
3. Task-related Conflicts: Disagreements over work methods, responsibilities, and goals can
occur within a team. These conflicts may arise due to differences in work styles or
perceptions of the best way to achieve objectives.
4. Personal Conflicts: Conflicts arising from personal issues or interpersonal dynamics can
hinder collaboration and teamwork. Pre-existing biases, stereotypes, or past experiences
may contribute to such conflicts.
5. Role Conflicts: Employees in multi-cultural workplaces may find it challenging to define
their roles and responsibilities clearly. Role ambiguity can lead to frustration and conflict
as team members may step on each other's toes or feel their contributions are
undervalued.
The importance of conflict management cannot be overstated, especially in diverse work
environments like South Africa. Conflict management involves addressing conflicts in a
constructive and proactive manner to achieve positive outcomes. Here are some reasons
why conflict management is crucial:
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