MNG3702 ASSIGNMENT 2 OF SEMESTER 1 2023.
MNG3702 ASSIGNMENT 2
OF SEMESTER 1
2023.
UPDATED 2023 WITH CORRECT
ANSWERS.
,MNG3702 Assignment 2 Semester 1 (2023) Unique Code: 575654
Question 1
What is Walmart and what is its vision and mission?
Walmart is an American multinational retail corporation that operates a chain of
hypermarkets, discount department stores, and grocery stores. The company wasfounded
in 1950 by Sam Walton in Bentonville, Arkansas. Today, Walmart is the largest retailer in
the world.
Walmart's vision is to be the best retailer in the hearts and minds of consumers and
employees. Its mission is to save people money so they can live better lives. The company
achieves this by selling commodities at reduced prices, which helps consumers save money.
Walmart's values are service to the customer, respect for individuals, striving for excellence,
and action with integrity. The company fosters a culture of integrity and upholds policies for
ethical behaviour everywhere they have operations. Walmart's leadership is committed to
sustainable practices and has taken measures to become more ethical, socially, and
environmentally responsible. In 2010, Walmart acquired majority shareholding (51%) in
Massmart Holdings Ltd, aSouth African retail group that owns brands such as Game, Makro,
Builders, and Cambridge Foods. Walmart's business strategy is based on cost leadership,
with theaim of offering the widest choice of products for the cheapest price while giving
customers the opportunity to choose the most convenient channel to facilitate the purchase.
Organizational culture is the shared values, beliefs, and assumptions that shape how people
behave and interact within an organization. There are typically three layers of organizational
culture that shape how an organization operates:
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, MNG3702 Assignment 2 Semester 1 (2023) Unique Code: 575654
1. Visible artifacts: This layer includes the physical and observable components of an
organization's culture such as the physical environment, dress code, symbols, rituals,
language, and technology. These artifacts are the most visible aspects of an
organization's culture, and they can help to establish a sense of identity and belonging
among employees. In the case of Zappos, thecompany's playful and relaxed work
environment, including its colourful decor,and frequent use of humour, are all
examples of visible artifacts that contribute to its unique culture.
2. Values and norms: This layer of organizational culture is comprised of the shared
beliefs, attitudes, and expectations that shape employee behaviour within the
organization. Values are the core principles that an organization holds dear and that
guide decision-making, while norms are the unwritten rules and expectations that
guide behaviour within the organization. At Zappos, the company's core values
include things like "deliver WOW throughservice," "create fun and a little
weirdness," and "be humble." These values are integrated into the company's culture
and help to guide employee behaviour and decision-making.
3. Taken for granted assumptions: This layer of organizational culture consists ofthe
deeply ingrained, unconscious beliefs and assumptions that guide behaviour within an
organization. These assumptions are often so deeply embedded that they are taken for
granted and rarely questioned. At Zappos, an example of a taken-for-granted
assumption might be the belief that customer service is the company's top priority,
and that going above and beyond to make customers happy is simply part of the job.
This assumption isso deeply embedded in the company's culture that it guides
employee behaviour without even being explicitly stated.
Overall, these three layers of organizational culture work together to shape the behaviour,
beliefs, and attitudes of employees within the organization, and can playa significant role in
an organization's success.
Together, these three layers of organizational culture shape how people behave andinteract
within an organization, and can have a profound impact on the success or failure of the
organization. Understanding the different layers of organizational
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