PRF3702
Assignment 2 Semester 1 2024
Unique Number:
Due Date: 26 April 2024
QUESTION 1
1.1.
The Batho Pele document is one of the legal instruments that must be adhered to ensure
adherence to the Constitutional mandate of the SAPS. Batho Pele can be translated as
‘people first’ and was an effort by the Nelson Mandela cabinet in 1997 to change the
unfriendly public service inherited during Apartheid to a friendly public service. The
document sets out guidelines for improving the quality of service delivery, promoting
citizen engagement, and ensuring fairness, accessibility, and responsiveness in the
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