Summary
Summary BUS1007S Test 2 notes: Emotions & Stress
- Institution
- University Of Cape Town (UCT)
Comprehensive study notes for notes for BUS1007S Intro to Org Psychology test 1.
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EmotionsEmotion Definition
Overt reactions that express feelings about events
Always have an object/cause
Emotional Contagion
Tendency to mimic the emotional expressions of others
Therefore converging with them emotionally
Universal Emotions
Expression of emotions is universal
Seen with facial expressions
Display rules
Cultural norms
Govern the appropriateness of expressing emotions
Source of emotions
Self-conscious emotions
Feelings that stem from within
o Shame
o Guilt
o Embarrassment
o Pride
Helps people stay aware of and regulate their relationships
Brain involved closely
o Damage to orbitofrontal portion experience these less
Social Emotions
Feelings based on information external to themselves
o Pity
o Envy
o Jealousy
o Scorn
,Major Emotions and Subcategories
Circumplex model of affect
Way to differentiate between emotions
o By combining 2 dimensions
The degree to which emotions are pleasant or unpleasant
The degree to which they make one feel alert and engaged
(activated)
Displayed in a diagram
Results in 4 major categories
o Emotions fall in or between them
,Mood
Exists as a background to our daily experiences
Unfocused and relatively mild feeling
o You are either in a good or bad mood
o Not specific such as emotions like sad or excited
Mood fluctuation caused by a combination of
o Temporary shifts in feeling states
Short term differences in the way we feel
Partly responsible for moods
o More stable personality traits
Consistent
A person’s predisposition to positive or negative mood\
, Emotions & Mood in an Organisation
Happy people outperform the less happy
Get better jobs
o Higher autonomy (independence)
o Greater meaning
o Greater variety
Perform these jobs more successfully
o In all types of jobs
Happier bosses have happier employees
o Happy employees remain at heir job
Happier organisation more profitable
o Employer then makes more money too
Happy workers more successful
Decision quality
Make more accurate decision
Decisions are important to the group’s effectiveness
Therefore better management material
Evaluation
Affected by mood
Good mood
Positive evaluation
o Kind and encouraging feedback
o Promotes improvement
Bad mood
Negative feedback
o Unable to help employees improve their work
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