Exam (elaborations)
COM2601 Assignment 1 (COMPLETE ANSWERS) Semester 2 2023
- Course
- Organisational Communication
- Institution
- University Of South Africa
COM2601 Assignment 1 (COMPLETE ANSWERS) Semester 2 2023
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COM2601Assignment 1
(COMPLETE
ANSWERS)
Semester 2
2023
, QUESTION 1 In a multi-cultural country like South-Africa with 11 official languages and
various different cultures, it is easy for conflict to arise within the workplace. Conflict
management is crucial because conflict within the organisation tends to influence other
aspects of organisational life, like team communication and decision-making. 1.1 With this
statement in mind, discuss the types of conflict that may arise and the importance of conflict
management. Also discuss how conflict can influence team communication and the decision-
making styles of individuals. [15] COM2601/101/3/2023 11 QUESTION 2 Themba has
recently been appointed as the communication practitioner for Globe Inc an organisation
dealing in environmental management. Globe Inc. is currently restructuring their organisation
and asks you to do research on the employees’ perception of management in the organisation.
Not only will Themba have to do research on the employees’ perception of management, but
he will have to do research on a new management approach for the organisation. Themba
approaches you and asks for your help. 2.1 Help Themba to make a decision on which
research method to use by comparing interviews with focus groups. Also indicate which one
of the methods you will recommend. (5) 2.2 Help Themba choose a management approach by
comparing the classical management approach and the humanistic management approach in
terms of principles, nature of communication, advantages and disadvantages. (20)
Question 1: Types of Conflict and Importance of Conflict Management
In a multicultural country like South Africa, workplace conflict can arise from various
sources due to the diversity of languages, cultures, and perspectives. Understanding the types
of conflict that may arise and the importance of conflict management is crucial for
maintaining a harmonious work environment.
Types of Conflict:
1. Cultural Conflict: Differences in cultural values, traditions, and norms can lead to
misunderstandings and conflicts. For example, one culture's communication style may
be seen as too direct or too indirect by another culture.
2. Language Barrier: With 11 official languages in South Africa, language barriers can
impede effective communication and create misunderstandings.
3. Interpersonal Conflict: Personal differences, personality clashes, or conflicts of
interest between individuals can lead to disputes within the workplace.
4. Role Conflict: When roles and responsibilities are not clearly defined, conflicts may
arise over who should do what or who has authority over certain tasks.
5. Resource Allocation Conflict: Disputes over the distribution of resources, such as
budgets, office space, or equipment, can escalate if not managed properly.
Importance of Conflict Management:
Conflict management is crucial in a multicultural workplace for several reasons:
1. Maintaining Productivity: Unresolved conflicts can disrupt workflow, decrease
productivity, and hinder the achievement of organizational goals.
2. Employee Well-being: Prolonged conflicts can lead to stress and negatively impact
employee morale and job satisfaction.
3. Innovation: Properly managed conflicts can lead to constructive discussions and
innovative solutions to problems.
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