Customer Service Representative - Practice Test questions and answers well illustrated.
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Course
Customer Service Representative - Practice
Institution
Customer Service Representative - Practice
Customer Service Representative - Practice Test questions and answers well illustrated.
Recognizing that a customer's psychological needs must be met when resolving incidents is called? - correct answers.Customer Call Differentiating
What is the best way to minimize confli...
Customer Service Representative - Practice Test questions and answers well illustrated. Recognizing that a customer's psychological needs must be met when resolving incidents is called? - correct answers.Customer Call Differentiatin g What is the best way to minimize conflict with a customer? - correct answers.Remain friendly towards the customer. A talkative customer can result in extended call times. What is the best practice for disengaging from a customer? - correct answers.Reca p the customer's actions. Which situation is most appropriate for an escalation? - correct answers.You have exhausted all available resources. What is the best way to handle calls related to non -supported items? - correct answers.Advise the customer of other means of getting assistance. What is the most important reason for providing status updates to customers? - correct answers.Customers need to know when they can get back to work. What is a best practice for documenting cases or incidents? - correct answers.Use correct punctuation. What is a best practice for building positive working relationships with others groups in the support center? - correct answers.Share your knowledge and expertise. What is the best reason for matching the communication style of your customer? - correct answers.Matching the communication style of your customer increases customer satisfaction.
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