Exam (elaborations)
IOP3705 Assignment 4 (COMPLETE ANSWERS) Semester 2 2023 (674432)- DUE 10 November 2023
- Institution
- University Of South Africa
IOP3705 Assignment 4 (COMPLETE ANSWERS) Semester 2 2023 (674432)- DUE 10 November 2023
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IOP3705 Assignment 4 (COMPLETE ANSWERS)Semester 2 2023 (674432)- DUE 10 November 2023
.................................................... Stay-a-While Rentals started as a small
business that administered holiday accommodation on behalf of its owners. The
administration also entails cleaning and maintenance of the properties. The
company is administrating the rental of 40 houses and a couple of townhouses.
Joe, the founder and director of the company, also considers the administration
of a building of flats. Joe head-hunted John, who oversaw a garden services
business in several suburbs. John brought 20 employees, a few pick-up trucks
and garden tools. Unfortunately, the pick-ups were, as a result of financial
constraints, not serviced. Some garden tools also needed to be replaced. The
management team consists of Joe, Patrick, a business partner and director; the
HR manager Joan; Stephany, the financial manager; and John, the maintenance
manager. John is also responsible for the gardens. Currently, the position of IT
manager is vacant. Josephine, Joe’s wife, is assisting with capturing the data on
the IT system.
COMPULSORY ESSAY ASSESSMENT 4 [2023] BASED ON LESSONS 5
TO 8 Assessment 4: Instructions You are expected to meet specific requirements
relating to the layout and technical presentation of assignments: • Cover page:
The first page of your document should display information such as the module
code, assignment number, and your name and student number. • Table of
contents: Always include a table of contents on the second page, listing the
headings and subheadings of your assignment. The headings and subheadings
should describe the content of the sections. These headings and subheadings
should be numbered, and the page numbers should be provided (see the table of
contents on page 2 of this tutorial letter as an example). • Introduction: There
should be only one introduction to the assignment, not one per question. •
Discussion: This is also called the body of the assignment. This is where you
, answer the questions asked. Use the decimal classification system up to four
decimals, alphabetical classification for the fifth level and small Roman
numerals for the sixth level, for example, 1, 1.2, 1.2.1, 1.2.1.2 and (a)(iii). •
Conclusion: There should be a conclusion at the end of your assignment. This
section briefly summarises the most important aspects addressed in the
assignment. There should be only one conclusion and not one per question. •
Reference list: Provide full details in a list of references at the end of your
assignment. Use the APA referencing method. As an organisation development
consultant, James received a phone call from Patrick requesting him to quote for
a team-building intervention for their management team. Patrick told him
confidentially that there were many conflicts among team members. The
conflict negatively impacts the performance and profitability of the company.
He suspects it is due to Josephine’s “bossiness” and how she deals with the
customers. He told James that their clients complain about the slow service and
that their invoices are often incorrect. Some angry clients even threaten to use
other service providers if the quality of their service does not improve. Due to
the urgency of the request, James was contracted and embarked on a team-
building session to deal with the underlying conflict. During the session, the
conflict exploded, and members accused each other of a lack of cooperation.
Josephine complained that the IT system could not handle the load, especially
since John joined the company. She then withdrew and left the session, saying
she never gets listened to. John complained that he did not get the support as
expected, his trucks need service, and he finds it challenging to keep up with all
the requests for adding new clients to his garden service. He also mentioned that
his employees complain as they used to do things differently before they joined
Stay-a-While. They don’t get overtime pay, and they don’t experience a sense of
belonging. Stephany told Joe they failed to budget for truck services and new
lawnmowers. After calming John, Joe said that his vision for the company is not
to increase the garden services. As the garden services are too expensive, they
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