These notes are compiled from previous examinations SACAI JUNE 2022, 2021 & 2020. SACAI November 2019, 2020 & 2021. The notes are compact, colourful and easy to study, making it perfect for learners with learning barriers.
CONTENT
TOURISM SECTORS, SUSTAINABLE AND RESPONSIBLE TOURISM
DOMESTIC, R...
TOURISM
NOVEMBER
EXAMINATION
2023
GRADE 11
PART 2 – CONTENT
TOURISM SECTORS, SUSTAINABLE AND RESPONSIBLE TOURISM
DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM,
COMMUNICATION AND CUSTOMER CARE
These notes are compiled from previous examinations SACAI JUNE 2022, 2021 & 2020. SACAI November
2019, 2020 & 2021.
TOURISM SECTORS, SUSTAINABLE AND RESPONSIBLE TOURISM
TOURISM SECTORS
1. AIR TRANSPORT
1.1. Reasons for passengers to wrap their luggage with plastic wrap:
• Prevent opening of bags and theft of contents.
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, • Prevent illegal goods from being hidden in a person's bag.
• Protect the traveller’s bag
1.2 Seats near the emergency exits on an airplane offer more legroom. The following persons may not
occupy the emergency exit seat.
• Children (under 18 years)
• Sick passengers
• Elderly
• Mothers with babies
• Non-English speaking passengers.
1.3 Thermal body scanner
Scanner points out persons with high body temperature. In this
way, the spread of infectious and deadly diseases is prevented.
1.4 The difference between an international airport and a
national airport.
International airport National airport
At international airports, planes from National airports: only accommodate
international destinations land and domestic flights from locations in the same
depart. International airports have country.
customs as well as immigration
control
1.5 The difference between a Passenger Airport and a Cargo Airport.
Passenger Airport Cargo Airport
Passenger airports: specialize in Cargo Airports: handle aircraft
passenger flights. that transport goods and
products between cities
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, 1.6
First class Business class The economic class
Highest price per seat Lowest price per seat
The differences between first class, business class and economy class (seats)
First class First class will have the fewest seats but the passengers will have the most legroom
and they will be able to move around in the plane.
Business class Business class will have more seats than first class, but less than economy class.
The passengers will have more space than in economy class and will have their
laptops etc. use
The economic class The economy class will occupy the largest part of the plane - the most seats.
The economy seats have very little legroom - the seats are very close together.
22 kg baggage limit.
SACAI NOV 2021
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, In the US, the term ‘tourist class’ is used to indicate the cheaper seats on aircrafts. In South Africa, it
is known as Economic class.
A wide-bodied aircraft has 2 aisles between 3 rows (sets) of seats.
A narrow-bodied aircraft has 1 aisle between 2 rows of seats
Refer to the representation of the wide-body aircraft. In first class less people use more space and in
tourist class more people use less space.
Leg space - A lot less leg space because the rows are very near to each other.
Width of the seats - The seats are smaller – people sit very near to each other and have to
share armrests.
1.7 The differences between the regular SAA flights and low-cost airlines. General. (SACAI NOV 2019)
ECONOMIC CLASS: SAA ECONOMIC CLASS: LOW COST AIRLINE
→ Meals as well as drinks are provided on → No meals are provided. Only a tuck shop
the plane. trolley from where the passengers have to
→ Tickets more expensive because it buy snacks
includes meals and drinks. → Tickets are cheaper
→ Many flight attendants helping the → Few flight attendants on the flight to
passengers during the flight. attend to the passengers.
→ Can be international flights as well. → Only domestic flights.
Low-cost airline = A low-cost airline is also known as
budget airlines and has no ‘frills’. They have lower fares
and fewer comforts. They make up for the money they
lose in lower prices by charging extra for food. They
have limited services or travel to less popular airports.
Low-cost airlines currently operating in South Africa =
Kulula.com • Mango • FlySafair
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, Differences between a normal airline and a low-cost airline. (SACAI NOV 2020)
NORMAL AIRLINE LOW-COST AIRLINE
→ More Expensive. → Cheaper
→ Enough legroom for the passengers. → Concise leg space for passengers.
→ Serves food and drinks because it is → No food/drinks; tickets are cheaper. A
included in the ticket price. snacks trolley that passengers have to
→ More flight crew available to take care of buy themselves.
the passengers. → Few flight crew during a flight. Little
→ Domestic and international flights. personal attention to the passengers.
→ Economical, Business and First-class → Just domestic flights.
seats. → Only economy class
1.8 CASE STUDY (SACAI NOV 2019)
Marie and Carel Oelofse fly from Johannesburg to London on Thursday, November 14, 2019 and will
return to South Africa on Saturday, November 30, 2019.
The duration of the
The airline with flight to London =
which the 11h 35m
Oelofse's will
travel to London
= British
Airways
+1 This indicates that
passengers will only
arrive the next day at
The IATA code of 07:15.
Heathrow
International Airport
in London where
they will land = LHR
Non-stop flight = A non-stop flight does not visit other cities at all, only takes you from destination A
to destination B in one flight. There are literally no stops in between.
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, CASE STUDY (SACAI NOV 2020)
The ticket will be handed to the
passenger after payment at the check-
in counter. The passenger will use the
ticket for the first time at
Gate/Boarding gate.
Boarding pass
Gate/Boarding gate.
Stub will use this part when boarding the
plane. Very important, shows the seat number.
1.9 O.R. Tambo International Airport (SACAI NOV 2021)
The airport in South Africa known as the "Gateway to Africa". A gateway is a point of exit from a country
or region or a point of entry to a country or region
A flight from OR Tambo International
Airport to Windhoek, Namibia is
classified as a regional flight.
City of arrival for the following flights, as well as
the name of the continent where the city is
located. Using the map above. (There are more
possible answers) SACAI NOV 2021
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