,Exam Paper for Managerial Psychology in BBA (With
Answers)
PAPER # 1
Course: Managerial Psychology
Program: Bachelor of Business Administration (BBA)
Duration: 2 hours
Instructions: Answer all questions. There are a total of 5 questions. Each question is
worth 20 points.
Question 1: Understanding Psychological Theories in Management (20 points)
a) Define and explain the concept of "Emotional Intelligence." How can emotional
intelligence be beneficial for managers in the workplace? (10 points)
b) Discuss the key differences between Maslow's Hierarchy of Needs and Herzberg's
Two-Factor Theory. Provide examples of how these theories can be applied in a
management context. (10 points)
Question 2: Motivation and Leadership (20 points)
a) What is the Expectancy Theory of motivation? Explain the key components of this
theory and how it can be applied to motivate employees in a business setting. (10
points)
b) Discuss the concept of transformational leadership and transactional leadership.
Compare and contrast these two leadership styles, highlighting their respective
strengths and weaknesses. (10 points)
Question 3: Individual and Group Behavior (20 points)
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, a) Explain the fundamental principles of reinforcement theory in the context of behavior
modification. How can managers use reinforcement theory to encourage desirable
workplace behaviors and discourage undesirable ones? Provide examples. (10 points)
b) Discuss the stages of group development as proposed by Bruce Tuckman. How can
an understanding of these stages help managers in building and leading effective
teams? (10 points)
Question 4: Decision-Making and Problem Solving (20 points)
a) What is bounded rationality, and how does it relate to decision-making in
organizations? Discuss the concept of satisficing and provide examples of when
satisficing might be an appropriate approach for managers. (10 points)
b) Explain the steps involved in the rational decision-making model. Using a practical
scenario, outline how a manager could apply this model to make a complex decision
within an organization. (10 points)
Question 5: Workplace Stress and Conflict Resolution (20 points)
a) Define workplace stress and describe the common sources of stress in a corporate
environment. Discuss how managers can effectively manage and reduce stress among
their employees. (10 points)
b) Explain the strategies for conflict resolution in the workplace, including mediation,
negotiation, and arbitration. Provide examples of when each of these methods would be
most appropriate in addressing conflicts among employees or teams. (10 points)
Answers:
The answers to these questions will depend on your knowledge of managerial
psychology concepts and theories. To provide you with complete answers, I would need
to write lengthy responses for each question. If you have specific questions or need
elaborations on any of the questions, please let me know, and I'll be happy to assist
further.
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