Communication Skills MPTC (2023/2024) Rated A+ active listening Combination of body language,questioning and summerizing
apprearance First impression High,weight,clothing,hairstyles tattoos physical traits of booths citizens and police
contact officer Maintain position 1 Conducts all the talking,...
Communication Skills MPTC (2023/2024) Rated A+ active listening ✔✔Combination of body language,questioning and summerizing apprearance ✔✔First impression High,weight,clothing,hairstyles tattoos physical traits of booths citizens and police contact officer ✔✔Maintain position 1 Conducts all the talking,interviews,pat frisk arrest, take notes, radio talk Social proximcs ✔✔4-12 feet apart, faimlier with one another do -workers Physical obstacles ✔✔Body language, eye contact, posture, can creat e barriers Ex- wearing sunglasses when communicating by phone or while talk with person with disabilitys De-escalation Strategies ✔✔Maintain distance, don't touch Appropriate facial expression Approximate volume and candence Active listing allow to vent No toxi statements So control Be prepare to take action Strategies of Negotiation ✔✔Listen,don't not interrupts Stay positive Be flexible Use incentives No unnssary risk No solution - reframe problem and find me one Reach agreement Different cultures ✔✔Ethnicity - race or large group of people who share custom religious Culture -beliefs of group of society Diversity - state of having people of different cultures in group Oversimplifying ✔✔Generalizing with out explaining why Must seek clarification when needed and the specific hen communication Ambiguity ✔✔Vague words more likely to confuse lead to misinterpretation Officers must be clear Ask questions to gather/clarify questions Proxemics ✔✔Physical space between communica tors Distance vary based on cultures Closed end questions ✔✔Questions designed to limit the customer's responses to one or two words. Gather facts control conversations Yes no Do you live here? How old are you?
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