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Front Desk Representative Questions and Answers Fully Solved
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Front Desk Representative
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Front Desk RepresentativeA follow up courtesy call should: - answer Take place within 10 minutes of guest's move
Active upselling techniques used during the reservation process includes: - answer Describing the features and benefits of the more expensive rooms
What should you do if you are unable to resolve a guest complaint? - answer Apologize to the guest but explain that there is nothing you can do.
What is an advance deposit? - answer An amount equal to the amount of a night's charge that a guest pays in advance
If you do not know a guest's name, you should: - answer Use sir or ma'am until you find out his or her name.
The standard non-discounted rate for a specific type of guest room is referred to as the ______ rate - answer Rack
When is it especially important for employees on duty to appear in uniform? - answer Whenever they are in a public area
What should you do if you encounter a guest in elevator? - answer speak to the guest with respect as you would anywhere else on the property
When giving directions to a guest: - answer Use "right, "left", and "straight"
Non-guaranteed reservation are typically help until: - answer The evening of the guest's expected arrival
Which of the following is recommended personal appearance guideline for hotel employees? - answer Use little or no cologne or perfume
Express check-out should be offered to: - answer Guest with approved credit authorization
Employees should prepare for potential emergencies by: - answer Knowing the location of the nearest fire exit and Knowing their department's evacuation area
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