E.S. Boots / a June 2023 edition
Resume English term 4
College 1 Introduction
Management A person (or group of individuals) who challenge(s) and oversee(s) a person
or group of people in order to accomplish desired goals and objectives.
It is the ability to plan, organize, monitor and direct individuals.
A person (or group of people) who possesses to executive abilities/skills to
lead a group through hardships, aspiring to meet an organization’s purpose
and visions.
What should managers think and say…
Know when your birthday is. A good idea if the department is small enough.
Know where you are and what you are This could seem instructive, but was far a long time seen
doing at all times during working as a manager prerogative/right and may still be wat
hours. happens in some organizations.
Not criticize or praise. Most people enjoy occasional praise.
Not interfere in disagreements Criticism must be constructive and not degenerate into
between members of staff. bullying.
Not ask people to do things they are Most employees would probably like managers to help
not prepared to do themselves. resolve in some disputes.
Be available at all times to give staff Some companies have an ‘open door’ policy and
advice and support encourage employees to make comments and pursue
grievances to the highest level. Others would not
encourage this. ‘At all times’ might mean being able to
phone you manager at home until late in the evening,
but in many places, there is a strict division between
home and work and you would not be able to do this.
Keep their distance from staff and not There are probably two types of basic managers: those
get involved in socializing outside who get involved in socializing with staff and those who
work. find it easier to manage by staying clear. Again, this may
be a cultural thing.
Use polite language at all times. Probably good idea in theory, but many organizations
are known for profane (bad) language between
employees when away from customers. Racist or sexist
comments should not be tolerated of course.
Work longer hours than their staff. True in many cultures. But there are managers who pride
themselves on finishing the day on time and are keen to
gain the admiration of their employees.
Comment on the personal appearance Staff with customer contact would probably be expected
of their staff. to be commented on if their appearance is not up to
scratch. Others might find it more difficult to accept this.
There are many employer-employee disputes in this
area.
Ex B pp 66
What are top 3 roles of a manager in your opinion and explain why?
Motivator Something or someone that makes you want to achieve something.
Mediator A person or organization that tries to end a quarrel between two people,
group, etc. by discussion.
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, E.S. Boots / a June 2023 edition
Leader The person who directs or controls groups, organizations, etc.
Problem solver When you find ways of doing things, or answers to problems.
Monitor To carefully watch and check a situation in order to see how it changes over
a period of time.
Decision maker A person in a large organization who is responsible for making important
decisions.
Friend Someone who you know and like very much and enjoy spending time with.
Organizer Someone who makes the arrangements for something that is planned to
happen.
Role model Someone who’s behavior, attitudes, etc. people try to copy because they
admire them.
Leadership styles
Autocratic Someone who makes decisions and give orders to people without asking
them for their opinion.
You rarely consult your team members and, instead, tend to tell them what
you want, when you want it, and how you want it done.
This style works well in a crisis, when a task must be completed quickly.
However, you’ll likely demoralize, demotivate and aggravate people If you
use it all the time. This can translate into high absenteeism and turnover
rates. You’ll as miss out a wealth of ideas, thereby stifling innovation and
creativity.
Democratic Organization according to the principle that everyone has a right to be
involved in making decisions.
You tend to set the parameters for the work and have the final say on
decisions, but you actively involve your team members in the process.
This style can build trust between you and your people, as they’ll likely feel
engaged and valued. But it’s not great in a high-pressure situation that
requires a fast turnaround, as it will slow you down. And, if you dislike
disagreement or conflict, you might struggle with how people respond to
consultation.
Laissez-faire The principle that a organization should allow to business to develop without
any state control or influence.
You give your team members free rein in how they work toward their goals.
This is an ideal approach when your people are highly skilled and motivated,
and when you’re working with contractors and freelancers who you trust. But
if a team member is inexperienced or untrustworthy, or if you lose sight of
what’s going on, this approach can backfire catastrophically.
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, E.S. Boots / a June 2023 edition
Contrasting management styles to learn this term
Autocratic democratic
Centralizing collaborative
Directive laissez-faire
Empowering controlling
Hands-on delegating
Task orientated people-orientated
Ex D pp 67
Witch management style do you think gets the best out of people?
College 2 Vocabulary
Empowering The process of giving front-line employees the authority to make
decisions once reserved only for managers.
Hands-on Steering form the front and working side by side with employees to achieve
the goals of the company.
Delegating The manager divides his work among the employees and gives them the
responsibility to accomplish the respective task.
Tas orientated These leaders have several characteristics that help make sure that things
get done in a manner that is both proficient and on time every time. These
managers usually create clear, easy-to-follow work schedules with specific
requirement and deadlines. The pros of this leadership style are that it
maintains high standards witch optimal efficiency. Employees who need
structure and who struggle with managing their time work best under this
kind of leadership, because it’s more organized and is deadline driven.
People orientated This management style tend to energize employees because it makes them
feel appreciated for the work they do. One of the biggest benefits of this
management style is that the focus is on relationship and makes people feel
that they make a difference in the company. And better, more effective
efforts come from people who feel that they’re a part of a company’s
success.
Controlling To orders, limits, or rules something, or someone’s actions or behavior.
Autocratic Relation to a ruler who had absolute power. Takes no account of other
people’s wishes or opinions.
Democratic Involves a team guided by a leader where all individuals are involved in the
decision-making process to determine what need to be done and how it
should be done. The group’s leader has the authority to make the final
decision of the group.
Collaborative Produced by or involving two or more parties working together
Centralizing Control of an activity or organization under a single authority
Laissez-faire A type of leadership in which leaders are hands-off and allow group
members to make the decisions.
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