Exam (elaborations)
MANCOSA BUSINESS COMMUNICATION ANSWER 1
- Institution
- University Of South Africa (Unisa)
MY ANSWERS TO A PAST PAPER
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Business Communication prep 4Question 1
Intercultural communication refers to the communication that takes place
between people of different cultures and how a person from one culture tries
to know and understand the information conveyed to him or her by other
cultures and helps us interact better with better with people from different
cultural backgrounds.
The first barrier would be language because the new manager does not yet
completely understand the English language of the management team, making
it difficult for the team and the manager to understand each other or what
each person is trying to say causing poor and unclear communication and it will
affect how information is given out and how the manager instructs ,delegates
and leads the team. Many will not understand him or what he said in detail
causing a lot of confusion and mistakes as employees may interpret the
information differently because it lacks clarity and understanding.
The second barriers would be cultural norms and values as it will affect his
understanding of what is right and wrong in the business and how things
should be done. This barrier will cause conflict and confusion in the business as
the manager will not be familiar to culture of the employees or the business
and how the employee operates and there will be a difference in beliefs and
opinions which then affect communication. Difference in cultural norms and
values also have different ideas about what is considered to be polite
behaviour and there will be a difference in the values and what is expected of
an employee.
, The third barrier is non-verbal communication which refers to body language ,
eye contact , facial expressions etc as these are mean different things to
different cultures. Misinterpretation of non-verbal cures or body language
causes communication problems and can cause offence and conflict in the
workplace The manager or the team won’t be able to understand each other
clearly as they may convey what is communicated differently which affects the
relationship that manager has with the employees and how the business
operates. For example in some cultures eye contact is considered a sign of
respect and care and that they are paying attention but in other cultures it is
considered rude and a sign of intimidation
The fourth barrier is cultural barriers in the workplace as it the manager and
the team have a different understanding of what is right and wrong because
each has different norms and values that they abide by. Cultural barriers can
lead to many uncomfortable situations and misunderstandings between the
manager and the employees as for example they will have differences in
greeting each other , making eye contact , dress code and punctuality and how
you speak and conduct yourself in the workplace .
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