Exam (elaborations)
MANCOSA BUSINESS COMMUNICATION ANSWER 4
- Institution
- University Of South Africa (Unisa)
MY ANSWERS TO A PAST PAPER
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Business communication prep 3Question 1
Piet and Simpiwe used a communication model that had 8 steps .In the first
step ,Piet (the sender) had an idea, he recognised and heard the strange noise
coming from the engine and he needed to fix it. In Step 2 , Piet encodes the
idea into a message, he immediately decided that in order to fix this he had to
enlist help and advise from the vehicle control centre. In the third step Piet
produces the message into a transmittable medium and he radios the vehicle
control centre at the central depot to report the incident. In the fourth step ,
Piet transmits the message through a channel and uses his phone to radio the
vehicle control port ,requesting them to report the incident and help him fix
the problem.
In the fifth step Simpiwe (the audience) receives the message and hears and
listens to the call and request made by Piet. In the sixth step, Simpiwe decodes
the message and makes sense of what Piet is asking and recognises that he
needs to report the incident. In step 7 ,Simpiwe responds to the message and
reports the incident to the mechanics or higher management. In step 8 ,
Simpiwe provides feedback to Piet(sender) and he advises him to continue on
to his final destination that is only 20 km away.
The communication process was a catastrophe because Piet did not mention
all the problems he had and he only mentioned the strange noise coming from
the engine and did not think to mention that there was a problem with the red
indicator light flashing on the dashboard and its because of the problem that
Simpiwe could not answer to all his problems because he only solved the
problem he knew and was told by Piet and Piet failed to transmit the entire
problem(the message) to Simpiwe which resulted in him responding to a part
of the message , which is the message he was told .
, The second reason why the comunication process did not go well is because
the problem made by Piet now spread on and affected the whole
communication process and affected Simpiwe’s response and because
Simpiwe was not told the whole message ,he did not see it as problem that
needed immediate attention because he was not told that the red indicator
light was flashing .Had Simpiwe been told that he would responded accordingly
and in an appropriate and reported it and would have seen the urgency and
severity of the situation .Simpiwe (audience ) failed to respond to the message
by reporting it to the mechanics so they can fix it immediately. He provides
Piet with poor feedback on the problem and advises him to continue his
journey not knowing that there is another problem he was not told. Piet’s
actions affected the whole communication process and his failure to transmit
the entire problem resulted in Simpiwe poor response and in him getting a
poor feedback.
Question 2
Simpiwe assumptions came from him not knowing of the severity of the
problem Piet was in .He assumptions were not wrong as they were supported
by his thinking that the noise coming from the engine was a small problem and
the only problem ,not knowing that the greater problem was that Piet had low
petrol in the truck. It is not Simpiwe’s fault for making those assumptions but It
was Piet’s fault for not telling Simpiwe that he was low on petrol and because
he was not told , Simpiwe relaxed and did not see it as an urgent issue and
chose to not tell the mechanics because it is a small and easy problem to fix.
The information given to him by Piet was decoded as an issue that is not
urgent and that it can be fixed quickly and easily when the truck returns to the
depot and this affected Simpiwe’s response and he saw that this problem did
not require the mechanics full attention or urgent response. Simpiwe
assumptions were normal because of how he viewed the situation that Piet
was in based on the information that Piet gave to him. The imformation that
Piet gave to Simpiwe determined how he would respond and determined the
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