Business Studies Grade 11
Teamwork and Conflict management
Types of teams
Informal teams
● Team naturally came together and gives the team a:
Advantages
● Sense of Identity
● Friendship and support
● Opportunity to participate with like-minded people
● Informal communication network- grapevine
Formal teams
● Created to achieve outcomes such as:
Advantages
● Developing new ideas
● Specific aspects of work
● Managing a process
● Resolving conflict and problem-solving
Benefits of working in teams
● + Motivation
● Productivity
● - costs through wastage of duplicating work
● + Decision-making (creativity)
● Learning from other’s mistakes
Team roles
Aspects to consider when assigning roles
● Aim of team
● Size of team
● life span of team
● S n W of members
● Availability of resources
● Accountability, what were you thinking when making a decision.
Leader
Thinker
1
, Carer
Doer
Team roles:
● Initiator, Starts the momentum towards doing something Idea (Leadership,
confidence)
● Investigator, Goes out and researches projects for business all aspects.
● Administrator, Paperwork planning files proof of records.
● Motivator, Ensures people within business want to achieve more.
● Coordinator, ensures all people are doing the work and moves resources to
where people need them; they need to mange the situation. Middle link
between all the functions.
● Activator, Actually gets the work started
● Leader, Leads those in the business
Role Skill needed
Initiator (thoughts) Creative and openminded
Investigator Inquisitive and Large network
Admin Proffiecnt in Information systems and
Organization
Motivator Positive and
Co-ordinator Problem solving and Analytical
Activator (Actual doing) Hardworking and strong willed.
leader Listens to others and open to ideas
Forming
Team establishes ground rules, formalities are preserved members treated as
strangers
Storming
Members start to communicate feelings still view themselves as individuals. Resist
control by group leaders.
Norming
People feel part of team realization together they can achieve work.
Performing
2
,Team works in open and trusting atmosphere flexibility is the key heirchy little
importance
Adjourning
Team conducts a review of the project or the past time period and either celebrates
or investigates what went wrong; the team looks at roles that can be transformed
and recognize team members contributions. (mourning Adjourning)
Stage Why do we need it Challange if not completed
points to complete
Forming To establish and know who we If no one knows eachother
each other are, find the aim of the from the start there
group so that every individual in
the group is motivated and knows
each other
storming Argue find best ideas, get out Lack of coordination further on
hidden agenda’s and learn about or poor idea that was
each other's viewpoints deceased on.
Norming Decisions can be made about the Breakdown of the team
direction of the team positive team cohesion no final decision
and assigning roles and adjusting cant start the actual work
team goals.
Performing The work must be completed now If this does not take place the
and the team must work together team will not complete the
in their roles for the teams goals. goal.
Adjourning Reviewing what went right within Team doesnt learn from what
the team, allows transformation went wrong during the project
process to occur members to move which leads to further issues
or a new goal to be decided in other teams with reputation
of failure.
Team dynamics
Refers to how well a team works together. Interaction between members constant
push and pull effect of actions and reactions. Each person must adjust to what is
happening in the rest of the team.
Problems that affect good team dynamics.
● Lack of communication
3
, ● Lack of strong leadership and management of team processes
● Personality differences
● Not having great skills and resources
● Lack of direction or clear goals
● Lack of commitment
● Prejudice, beliefs, values and diversity.
Cause of conflict in team dynamics
● Due to work allocation
● Role overload
Occurs when one member (often willingly) takes on more work than they can
cope with.
● Role conflict
When more than one member wants a certain role often the leader role.
● Role ambiguity
Occurs due to a lack of clarity between the roles that members play.
Team attitude n spirt
Lots of Motivational talk, enthusiasm and everyone wearing team coulars All these help build
team spirt and create a positive attiude where the team is psyched to win and give its best.
This problem of a weak link in the team can arise in two ways:
● A team is constituted without the necessary skills
● A team member does not pull his or her weight or has a bad attitude.
Synergy
● 1+1=3
● Together we must achieve more than we would individually
● Main objective of team work
Conflict management
Functional conflict
Non agressive, stimulates creativity, utilizes brainstorming afterwards we have a beter
solution.
Dysfunctional conflict
Agressive, people refuse to work togehter and task completion is compromised.
Advantages of conflict Disadvantages
4
Teamwork and Conflict management
Types of teams
Informal teams
● Team naturally came together and gives the team a:
Advantages
● Sense of Identity
● Friendship and support
● Opportunity to participate with like-minded people
● Informal communication network- grapevine
Formal teams
● Created to achieve outcomes such as:
Advantages
● Developing new ideas
● Specific aspects of work
● Managing a process
● Resolving conflict and problem-solving
Benefits of working in teams
● + Motivation
● Productivity
● - costs through wastage of duplicating work
● + Decision-making (creativity)
● Learning from other’s mistakes
Team roles
Aspects to consider when assigning roles
● Aim of team
● Size of team
● life span of team
● S n W of members
● Availability of resources
● Accountability, what were you thinking when making a decision.
Leader
Thinker
1
, Carer
Doer
Team roles:
● Initiator, Starts the momentum towards doing something Idea (Leadership,
confidence)
● Investigator, Goes out and researches projects for business all aspects.
● Administrator, Paperwork planning files proof of records.
● Motivator, Ensures people within business want to achieve more.
● Coordinator, ensures all people are doing the work and moves resources to
where people need them; they need to mange the situation. Middle link
between all the functions.
● Activator, Actually gets the work started
● Leader, Leads those in the business
Role Skill needed
Initiator (thoughts) Creative and openminded
Investigator Inquisitive and Large network
Admin Proffiecnt in Information systems and
Organization
Motivator Positive and
Co-ordinator Problem solving and Analytical
Activator (Actual doing) Hardworking and strong willed.
leader Listens to others and open to ideas
Forming
Team establishes ground rules, formalities are preserved members treated as
strangers
Storming
Members start to communicate feelings still view themselves as individuals. Resist
control by group leaders.
Norming
People feel part of team realization together they can achieve work.
Performing
2
,Team works in open and trusting atmosphere flexibility is the key heirchy little
importance
Adjourning
Team conducts a review of the project or the past time period and either celebrates
or investigates what went wrong; the team looks at roles that can be transformed
and recognize team members contributions. (mourning Adjourning)
Stage Why do we need it Challange if not completed
points to complete
Forming To establish and know who we If no one knows eachother
each other are, find the aim of the from the start there
group so that every individual in
the group is motivated and knows
each other
storming Argue find best ideas, get out Lack of coordination further on
hidden agenda’s and learn about or poor idea that was
each other's viewpoints deceased on.
Norming Decisions can be made about the Breakdown of the team
direction of the team positive team cohesion no final decision
and assigning roles and adjusting cant start the actual work
team goals.
Performing The work must be completed now If this does not take place the
and the team must work together team will not complete the
in their roles for the teams goals. goal.
Adjourning Reviewing what went right within Team doesnt learn from what
the team, allows transformation went wrong during the project
process to occur members to move which leads to further issues
or a new goal to be decided in other teams with reputation
of failure.
Team dynamics
Refers to how well a team works together. Interaction between members constant
push and pull effect of actions and reactions. Each person must adjust to what is
happening in the rest of the team.
Problems that affect good team dynamics.
● Lack of communication
3
, ● Lack of strong leadership and management of team processes
● Personality differences
● Not having great skills and resources
● Lack of direction or clear goals
● Lack of commitment
● Prejudice, beliefs, values and diversity.
Cause of conflict in team dynamics
● Due to work allocation
● Role overload
Occurs when one member (often willingly) takes on more work than they can
cope with.
● Role conflict
When more than one member wants a certain role often the leader role.
● Role ambiguity
Occurs due to a lack of clarity between the roles that members play.
Team attitude n spirt
Lots of Motivational talk, enthusiasm and everyone wearing team coulars All these help build
team spirt and create a positive attiude where the team is psyched to win and give its best.
This problem of a weak link in the team can arise in two ways:
● A team is constituted without the necessary skills
● A team member does not pull his or her weight or has a bad attitude.
Synergy
● 1+1=3
● Together we must achieve more than we would individually
● Main objective of team work
Conflict management
Functional conflict
Non agressive, stimulates creativity, utilizes brainstorming afterwards we have a beter
solution.
Dysfunctional conflict
Agressive, people refuse to work togehter and task completion is compromised.
Advantages of conflict Disadvantages
4
