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Assignment 1 - Semester 1
Read the Netcare case study thoroughly to answer the questions that follow. All the questions are
based on the case study. Please ensure that you read the questions carefully before you
commence answering. In addition, please take the mark allocation of each question into
consideration when answering the questions. Please use your own words, understanding and
interpretation of the theory and application thereof to the case.
Netcare
Netcare Limited is a South African investment holding company. They operate through several
subsidiaries. Netcare offers a unique and comprehensive range of private healthcare services and
products across the healthcare spectrum, throughout South Africa. The Netcare Group invests in
growing and continually improving their capabilities and capacity, and in partnering with the public
sector in South Africa, to support the effectiveness of the national healthcare systems in which they
operate. Netcare’s continuous investment in the latest medical technologies and high-level professional
expertise and its commitment to caring for patients, make them a leading healthcare provider.
The company’s ordinary shares have been listed on the Johannesburg Stock Exchange in South Africa
since December 1996, when the company operated four hospitals. Currently, the company has 51
hospitals, two public–private partnership hospitals, 10 605 registered hospital beds, 422 theatres, 10
cancer care centres, 63 renal dialysis units with 860 dialysis stations, 95 primary healthcare centres, 15
Medicross day theatres, 79 Netcare 911 emergency sites, 7 training campuses, 21 763 employees, and
12 mental health and psychiatric clinics with 841 beds.
In South Africa, Netcare operates the largest private hospital, primary healthcare, emergency medical
services and renal care networks. In addition to its world-class hospital services, the Group offers
primary healthcare, sub-acute care, day surgery, occupational health and employee wellness services
through Medicross, emergency medical services through Netcare 911, renal dialysis through National
Renal Care and mental health and psychiatric services through Akeso. Netcare also has the distinction
of being a leading private trainer of emergency medical and nursing personnel in the country.
Netcare’s core purpose is to provide the best and safest patient care. Their vision is to:
• develop and implement solutions to provide quality healthcare by inspiring their people, encouraging
innovation and optimising their operations to deliver value for all stakeholders;
• strive for consistent and excellent patient care delivered by people who are passionate about the
sanctity of life, personal respect and dignity;
• grow their investments in people, infrastructure and technology and develop lasting relationships
with healthcare professionals; and
• be a leading corporate citizen, proud of their heritage and what they contribute to society.
Netcare’s core value is care. They care about the dignity of their patients and all members of the
Netcare family. They care about the participation of their people and partners in everything that they
do. They care about truth in all their actions. They engage everyone with empathy and respond with
acts of compassion in all their interactions with patients and their families.
