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Saylor Academy BUS210 Exam Questions and Answers
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Saylor Academy BUS210 Exam Questions and Answers
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Saylor Academy: BUS210 Exam Questions and AnswersYou are preparing a seminar on business communication and want to ensure that your audience understands the role good communication skills play in the workplace. One of the aspects of your presentation revolves around the learning process. Which of the following statements illustrates how communication influences the ways we learn? - Answer- b. Your speaking and writing are reflections of your thoughts, experience, and education.
c. Expressing yourself professionally in speech and in writing will help you achieve your goals.
d. Your professionalism and attention to detail will reflect positively on you and set you up for success.
Clare and Holly are friends planning a vacation. They are trying to decide between San Antonio, Texas and San Diego, California. Holly points out that "both have great attractions: one has the riverwalk, while the other has the ocean." This statement is best
characterized as an example of which of the eight communication process components? - Answer- a. Context
c. Message
d. Purpose
Kate and Leo are sitting in the company cafeteria, watching the streaming video of a business program on Kate's laptop. Their boss Joshua, in his office, has the same streaming video on his desktop computer, while Martin, who is using the photocopier in the room next door, is listening to it on his iPod. The four colleagues are all listening to the same program, because a fifth colleague is being interviewed by the program's host.
At this moment in time, the streaming video represents which of the following communication contexts? - Answer- b. Interpersonal communication
c. Mass communication
d. Public communication
You are in a restaurant in New York City and want a sandwich on a long roll for lunch. You are from Philadelphia and order a hoagie. The waiter does not understand your request. Which aspect of the constructivist model of communication must be addressed in order to properly communicate your order to the waiter? - Answer- b. Receiver/source
Which of the following are challenges associated with communicating ethically? - Answer- b. Egalitarianism For which of the following individuals does nonverbal communication play a larger role in how the recipient perceives what that person is saying? - Answer- c. Politician
Which of the following words might indicate that we are trying to intentionally manipulate
the meaning of our message? - Answer- b. Preowned
Which of the following statements about connotative meaning is correct? - Answer- c. Connotative terms can be found in the community of users
A company has grouped all of its salespeople into one division and its marketing people
into another, even though many of the salespeople work on the same projects as the marketing people. Which of the following statements about language applies to these groupings? - Answer- a. Groups are organized without bias or stereotype
b. Our ability to organize is useful and a natural process
d. Maintaining these groupings enables us to communicate successfully
Mike has two groups of friends. Each group has both invented words and re-purposed existing words in unconventional ways. If either group were to overhear the other, Mike believes they would not be able to understand certain words. Which of the following terms best describes the words that each of these groups use? - Answer- d. Slang
Throughout her presentation to the board, Tracy uses many organizational tools to add emphasis to her message. In one of her favorite emphatic techniques, she summarizes what she is about to discuss before going into greater detail. What term best describes what Tracy is doing? - Answer- a. Counterpoint
c. Signposting
d. Transition
You are making a presentation to your new client's company and want to ensure that you are as effective as possible. Which of the following strategies should you use to determine how your speech may be received by your audience? - Answer- c. Practice reading your presentation out loud to control your tone
Your approach to making a presentation has been consistent over time. Your strategies have been effective, and you are hesitant to revise your style or methods. The company
has hired a speech coach to enhance the skills of the company's employees. You have been resistant to make changes, but have come to recognize that the coach's ideas have merit. Which of the following characteristics does this slow change in thinking represent? - Answer- b. Beliefs
At the recent corporate year-end review, the CEO announces the company's sales figures for the year, which were higher than expected. The CEO praises the employees for their hard work and sets an even higher goal for the coming year, with the expectation that this outcome will become a reality. Which concept does this expectation illustrate? - Answer- d. Self-fulfilling prophecy
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