Operations managers must use the
operation's resources effectively to
enhance economic performance. Choose
the correct option. All operations must be
expected to contribute to the economic
bottom line by doing the following:
1. managing the costs of producing
products and services
2. reducing the risk of operational failure
3. reducing the amount of investment
needed in the business
4. growing long term capabilities through
innovation
5. increasing revenue through good
quality and service
Stakeholders are people or groups who
have a legitimate interest in the
operations' activities. Match the
stakeholders in column A to the
requirements they may have from the
operation in column B:
Operations performance objectives can
be grouped together as quality, speed,
dependability, exibility and cost. Match
column A to column B. In a hospital, the
performance objectives can be applied
as follows:
Quality The number of
appointments that are
rescheduled are kept to a
minimum
Speed Appointments can be
rescheduled as required
Dependability Patients receive the most
appropriate treatment
Flexibility The time between
requiring treatment and
receiving treatment is kept
to a minimum
Cost Enhancing productivity in
the hospital to maximise
pro ts
Flexibility Appointments can be rescheduled as required
Cost Enhancing pro tability in the hospital to maximise pro ts
Patients
receive the
most Quality
appropriate
treatment
The time
between
requiring
treatment
and receiving Speed
treatment is
kept to a
minimum
The number
of
appointments
that are Dependability
rescheduled
are kept to a
minimum
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