Question 1 Page: 93
Question text
Quality of design is a measure of how well the product or service is designed to achieve
the agreed requirements. Which one of the following statements refers to quality of
design? (Lesson 1)
A. Quality of design is a high level of inspection or checking at the end is indicative of
attempts to inspect quality.
B. Quality cannot be inspected into products or services; customer services must be
designed into the whole system.
C. Quality of design is a measure of how well a product or service is designed to
achieve the agreed requirements.
Quality of design is a measure of how well a product or service is designed to achieve
the agreed requirements.
D. Quality of design involves people doing the wrong things well.
E. Quality design concerns the performance of the actual operations.
Question 2 Page: 11
Question text
Which one of the following statements is a reference to conformance to design?
(Lesson 1)
A. Facilitates communication and shares best-practice information.
B. Conformance to design Is a process of transformation and a set of inputs into
outputs to satisfy customers needs and expectations
C. Provides adequate communication and information for decision-making.
D. What the customer receives should conform to the design.
E. Ensures all specifications are adhered to when the product is produced.
Question 3 Page: 22
Question text
Which one of the following relate to the major features of the total quality management
model?
A. Teams, systems, tools, communication, culture, commitment, process customer,
and supplier.
B. Facilitate communication and sharing of best-practice information.
C. Understanding, managing performance, guiding, planning, policies and procedures
D. Help improve employee motivation.
E. Develop new knowledge and skills in an organization.
, Question 4 Page 14
Question text
Whose responsibility is it to accept and commit to the quality policy?
A. Middle management is responsible for developing and committing to the quality
policy.
B. General employees are responsible for carrying out the quality policy.
C. Project managers are responsible for the role of the quality policy.
D. The chief executive is responsible for commitment to the quality policy.
E. Customers are responsible for quality commitment and the policy.
Question 5 Page: 37
Question text
What is meant by the process of control?
A. It is the translation of the organization's philosophy.
B. It is the responsiveness of suppliers and operators.
C. It is information or feedback provided to keep all functions on track.
D. It is credibility given to operators.
E. It has to do with customer courtesy.
Question 6 Page: 40
Question text
If effective leadership starts with the chief executive and his top team’s vision. What will
the organization capitalize on?
A. Shareholders and foreign direct investment
B. Market or service opportunities that continue through a strategy that will give the
organization a competitive advantage.
C. Strategies of purpose where the supply chain is focused on better quality
products.
D. Generic strategies capitalizing on production efficiency.
E. Manufacturing performance increases customer focus throughout the
organization.
Question 7 Page: 37
Question text
Which one of the following statements best represents a vision framework for an
organization?
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