power - correct answer a person's capacity to influence the behavior and attitudes of others
organizational power - correct answer a person's ability to satisfy or deny satisfaction of another's need, based on a formal contractual...
MGMT Exam 4 power - correct answer a person's capacity to influence the behavior and attitudes of others
organizational power - correct answer a person's ability to satisfy or deny satisfaction of another's need, based on a formal contractual relationship between an organization and the individual
personal power - correct answer a person's ability to satisfy or deny satisfaction of another's need, based on an interpersonal relationship between individuals or on his or her personal characteristics
legitimate power - correct answer the influence that comes from a person's formal position in an organization and the authority that accompanies that position
management control - correct answer includes all activities an organization undertakes to ensure that its actions lead to achievement of its objectives
management control system - correct answer a planned, ordered scheme of management control that allows managers to readily assess where the firm actually is at a point in time relative to where it wants or expects to be
internal controls - correct answer processes that are developed to provide assurance that an organization reaches its objectives relating to operational efficiency, accuracy of financial reporting, and regulatory compliance
performance standards - correct answer the first step in the control process; targets set by management against which actual performance is compared at a future date organizational control - correct answer a broad-based form of control that guides all organizational activities and oversees the overall functioning of the whole firm
bureaucratic control - correct answer attempts to control the firm's overall functioning through formal, mechanistic structural arrangements; sometimes called hierarchical control,
tall/centralized
clan control - correct answer informal and organic structure, self control, informal group norms, reward system focused on group performance, extensive employee input, flat/decentralized
operations control - correct answer regulates one or more individual operating systems within an organization
preliminary (feed forward or steering) control - correct answer monitors deviations in the quality and quantity of the firm's resources to try to prevent deviations before they enter the system; its focus is on inputs to the product or service production process
screening (yes/no or concurrent) control - correct answer regulates operations to ensure that they are consistent with objectives; the focus is on the transformation process that converts
inputs into outputs
statistical process control (SPC) - correct answer another form of screening control which employs "control charts" to continuously track performance variation over time
feedback (post-action) - correct answer monitors the firm's outputs, the results of the transformation process
budgeting - correct answer the principal means of controlling the availability and cost of financial resources
budgets - correct answer formal, written plans for future operations in financial terms
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