MNO2609
Assignment 5 Semester 1 2024
Detailed Solutions, References & Explanations
Unique number: 399385
Due Date: 24 April 2024
QUESTION 1
1.1
Quality can be defined as the ability of a product or service to meet the true requirements
and expectations of the customer. It starts with understanding what the customer needs
and ends when those needs are fully satisfied. Quality is not just about meeting the
functional characteristics of a product or service, but also involves factors such as reliability,
delivery, and cost-effectiveness. It is a comprehensive concept that encompasses meeting
customer requirements in every aspect of the product or service.
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