MNO2609 Assignment 5 Semester 1 2024 (Unique Number: 399385) - DUE 24 April 2024 ;100 % TRUSTED workings, explanations and solutions. For assistance call or W.h.a.t.s.a.p.p us on ...(.+.2.5.4.7.7.9.5.4.0.1.3.2)...........
QUESTION 1 1.1 Quality starts with understanding customer needs and ends w...
, Quality in Occupational Health and Safety
MNO2609
Assignment 5
Semester 1 2024
Unique Number: 399385
Due Date: 24 April 2024
QUESTION 1
1.1 Quality starts with understanding customer needs and ends when those needs are satisfied. In
view of this statement, explains quality.
1.2 A development of quality concept regarding customer and their satisfaction results in customer
loyalty. Research shows that focus on customer loyalty can provide several commercial
advantages.
1.3 There are various techniques that can be used to assess customer satisfaction. Which
technique can be considered below one is most appropriate?
1.4 The management of a firm may think that their scale of operations is not sufficiently large that
that their resources to implement Total Quality Management (TQM). Which questions may be
considered relevant to ask?
1.5 The vehicle to achieve excellence in leadership is which statement?
1.6 The culture of an organization is formed by several components. Which one is part of the
components?
1.7 Clearly defined and properly communicated beliefs and objectives can be summarized by which
statement?
, 1.8 The mission statement is stated all the statement. Explain it.
1.9 The mission and the critical success factor (CSF) are to the “what” question of the organization
which must be supported by key performance indicators (KPI). In view of the statement, The task of
a sponsor within the critical success factor (CSF). The task of the sponsor is which of the
statement?
10. If quality is taking care of all the aspects of the customer’s requirement, including cost,
production, safety and easy use, then designing must take care of which aspect among?
QUESTION 2
2.1 Explain quality management principles embraced that you have learned. (4)
2.2 Change organization can content with. Mention any five of six guidelines (10)
2.3 The leaders (executives) should express values and beliefs through a clear vision of what their
company wants to be and its purpose. Outline (5) five what the beliefs and objectives should
address. (5)
2.4 Develop a benchmarking methodology. (6)
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