Started on Monday, 22 April 2024, 9:39 PM
State Finished
Completed on Monday, 22 April 2024, 9:51 PM
Time taken 12 mins 31 secs
Grade 13.00 out of 15.00 (86.67%)
Question 1
Correct
Mark 1.00 out of 1.00
Which one of the following statements is correct with regards to the
formulation of an organisation’s strategy?
a. Strategies are only relevant for the organisation as a whole
b. Strategies should be feasible in respect of organisational
resources, skills and capabilities
c. There must be a t between strategies and the strengths and
weaknesses in the external environment and the opportunities and
threats in the internal environment
d. Managers should ensure that strategies are desirable speci cally to the
shareholders of the business
Question 2
Correct
Mark 1.00 out of 1.00
The _____ principle of organising refers to the development of uniform practices
that employees need to follow in doing their jobs.
a. Standardisation
b. Coordination
c. Integration
d. Co-optation
_____ leaders have the capacity to motivate people to transcend the
performance expected from them
a. Transformational
b. Charismatic
c. Servant
d. Transactional
Question 4
Correct
Mark 1.00 out of 1.00
_____ is an example of a process theory of motivation, while _____ is an example
of a content theory of motivation.
a. Equity theory; reinforcement theory
b. Hertzberg’s two-factor model; expectancy theory
c. Maslow’s hierarchy of needs model; reinforcement theory
d. Expectancy theory; Hertzberg’s two-factor model
Question 5
Correct
Mark 1.00 out of 1.00
Which one of the following is not classi ed as a content theory of motivation?
a. Blake and McCanse’s theory of motivation
b. Maslow’s hierarchy of needs
c. Herzberg’s two-factor theory of motivation
d. McClelland’s motivation theory
Study the following list of motivation theories to answer the question.
1 Equity theory of motivation
2 Maslow’s hierarchy of needs
3 Herzberg’s two-factor theory of motivation
4 Expectancy theory of motivation
5 McClelland’s theory of motivation
‘People will be motivated to work when they perceive that they are being treated
fairly.’
Which one of the theories listed is associated with this statement?
a. 5
b. 1
c. 4
d. 2
Question 7
Correct
Mark 1.00 out of 1.00
The balanced scorecard is a strategic control tool used to determine an
organisation’s total effectiveness. Select one of the following questions which
is asked under the nancial dimension of this scorecard.
a. What business processes must we excel at?
b. How should we appear to our customers?
c. How will we sustain our ability to change and improve?
d. How should we appear to our shareholders?
Question 8
Correct
Mark 1.00 out of 1.00
Control provides a coordinating mechanism that links the _____ and _____
processes of an organisation.
a. leading; motivation
b. planning; organising
c. planning; control
d. organising; leading
a. employees are highly motivated
b. the organisational culture, values and beliefs are strong
c. it is easy to measure what employees do on the job
d. it is easier to measure what employees do on the job than what
they accomplish on the job
Question 10
Correct
Mark 1.00 out of 1.00
On 21 April 2016, Taste Holdings opened the doors of the rst Starbucks in
Johannesburg, bringing the full Starbucks experience to Rosebank. Taste
Holdings, under an agreement with Starbucks, is a business franchise group
holding the rights to own and open Starbucks stores in South Africa. This was
not the end for Starbucks in South Africa. In 2019 Adrian Maizey, CEO of Rand
Capital Coffee (RCC) bought the rights to own and operate Starbucks in South
Africa. RCC bought the 12 stores for R7 million rand. After the acquisition, Rand
Capital Coffee (RCC) inherited the 12 Starbucks stores, with plans to continue
expanding the brand to roll out 30 new stores by March 2022. RCC planned to
restructure the business model to include economies of scale, and to enter an
agreement with Shoprite Checkers. This agreement extended Starbuck into
regions and neighbourhoods that would have otherwise not been a viable
business option. The change in strategy involves moving away from large store
roll outs, and towards smaller kiosk-format locations, reaching more market
segments. Despite the 2021 disruptions of the pandemic, the related
lockdowns, looting, strikes, load- and water-shedding, RCC managed to open 41
additional stores in December 2022. Under RCC, a total of 54 stores were
opened in 2022. Which of the following options is an example of a corporate
combination strategy followed by RCC?
a. Buying the 12 Starbucks stores from Taste Holdings.
b. Growing the business and opening 41 new Starbucks stores in 2022.
c. Restructuring the business model to include economies of scale.
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