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MNG2601 ASSESSMENT 5 SEMESTER 1 2024
- Course
- GENERAL MANAGEMENT (MNG2601)
- Institution
- University Of South Africa (Unisa)
MNG2601 ASSESSMENT 5 SEMESTER 1 2024
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4/24/24, 6:10 AM Assessment 5: Attempt reviewMNG2601-24-S1 TOPIC 4 LEADING: A RESPONSIBLE APPROACH Assessment 5
QUIZ
Started on Wednesday, 24 April 2024, 5:26 AM
State Finished
Completed on Wednesday, 24 April 2024, 6:09 AM
Time taken 43 mins 4 secs
Grade 14.00 out of 15.00 (93.33%)
Question 1
Correct
Mark 1.00 out of 1.00
The _____ part of motivation is concerned about the choices that people make
in terms of how much effort to put into their job.
a. satisfaction
b. direction
c. persistence
d. initiation
Question 2
Correct
Mark 1.00 out of 1.00
In Maslow’s hierarchy of needs, _____ and _____ needs are examples of higher
order needs.
a. esteem; security
b. safety, physiological
c. love and belonging; esteem
d. self-actualisation; physiological
Question 3
Correct
Mark 1.00 out of 1.00
_____ believed that leadership behaviour could change not only for each
situation, but also for each subordinate.
a. Hersey, Blanchard and Dewey
b. Fiedler
c. Blake and Mouton
d. Likert
https://mymodules.dtls.unisa.ac.za/mod/quiz/review.php?attempt=18169586&cmid=845043 1/6
,4/24/24, 6:10 AM Assessment 5: Attempt review
Question 4
Correct
Mark 1.00 out of 1.00
Starbucks’ story began in 1971 in Seattle. They have more than 30 000 stores
worldwide, of which a few of these stores are in South Africa. The Starbucks
brand is known for investing in their workforce, and this is evident at Starbucks
too. In 2019 they have promoted two employees to store manager positions
and have recruited additional staff from the changing lanes programme. The
Changing lanes programme, developed by Starbucks and Khulisa Social
Solutions, is a five-day program to prepare unemployed South Africans for the
workplace and assist them with finding jobs. There is training and development
opportunities for all employees. The Changing Lanes programme addresses
sustainability development goal number _____ at Starbucks.
a. 12
b. 7
c. 5
d. 4
Question 5
Correct
Mark 1.00 out of 1.00
On 21 April 2016, Taste Holdings opened the doors of the first Starbucks in
Johannesburg, bringing the full Starbucks experience to Rosebank. Taste
Holdings, under an agreement with Starbucks, is a business franchise group
holding the rights to own and open Starbucks stores in South Africa. Taste
Holdings is a South African-based management group that owned and licensed
a portfolio of brands such as The Fish & Chip Co, Maxi’s and Domino’s Pizza, as
well as NWJ, Arthur Kaplan and World’s Finest Watches. Under this alliance,
Taste Holdings opened 12 Starbucks in South Africa. The Starbucks stores did
not perform optimally in 2018. In the same year they paused all roll out plans to
investigate the matter. They found that the Starbucks business model was not
suited for the South African market. South Africa consumers, for example, do
not like strong coffee, which is what the brand is known for. Which one of the
following options is an example of a turnaround strategy implemented by Taste
Holdings?
a. They paused all roll out plans, to secure additional capital from
investors.
b. Taste Holdings started to liquidate its food division as they could not
find a buyer for Domino’s Pizza.
c. In 2019, Taste Holdings also restructured their operations to
eliminate inefficiencies.
d. Growing the business and opening 12 Starbucks stores.
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,4/24/24, 6:10 AM Assessment 5: Attempt review
Question 6
Correct
Mark 1.00 out of 1.00
On 21 April 2016, Taste Holdings opened the doors of the first Starbucks in
Johannesburg, bringing the full Starbucks experience to Rosebank. Taste
Holdings, under an agreement with Starbucks, is a business franchise group
holding the rights to own and open Starbucks stores in South Africa. Which one
of the following options is an example of a product development strategy
followed by Taste Holdings?
a. Introducing a Starbucks Rewards loyalty programme in 2020.
b. Introducing the milder roasted coffee – the Blonde Roast.
c. In 2019, Taste Holdings, also restructured their operations to eliminate
inefficiencies.
d. Growing the business and opening 12 Starbucks stores.
Question 7
Correct
Mark 1.00 out of 1.00
Study the following list of motivation theories to answer the question.
1 Equity theory of motivation
2 Maslow’s hierarchy of needs
3 Herzberg’s two-factor theory of motivation
4 Expectancy theory of motivation
5 McClelland’s theory of motivation
6 Equity theory of motivation
Which of the theories listed are examples of content theories of motivation?
a. 1, 2, 3, 5
b. 5, 6
c. 2, 3, 5
d.
e. 3, 5, 6
Question 8
Correct
Mark 1.00 out of 1.00
Starbucks’ story began in 1971 in Seattle. They have more than 30 000 stores
worldwide, of which a few of these stores are in South Africa. Which one of the
following options would be an example of external stakeholders at Starbucks?
a. Investors not wanting to invest
b. All men and woman, on the same job category, receive equal pay
c. South African coffee consumers
d. CEO Adrian Maizey
https://mymodules.dtls.unisa.ac.za/mod/quiz/review.php?attempt=18169586&cmid=845043 3/6
, 4/24/24, 6:10 AM Assessment 5: Attempt review
Question 9
Correct
Mark 1.00 out of 1.00
Mr Maizey emphasised that the Starbucks brand is people-centric and have a
strong focus on the well-being of its employees, the environment, and guests.
Against the backdrop of the pandemic, RCC ensured that staff members and
customers were safe and protected through a vaccination drive. All staff were
encouraged to be vaccinated and on a voluntary basis. An incentive reward
program was implemented, rewarding employees who get vaccinated. The
vaccination drive that RCC introduced, is using _____ power to change the
behaviour of employees towards vaccinations.
a. motivation
b. legitimate
c. referent
d. reward
Question 10
Correct
Mark 1.00 out of 1.00
Which of the following are categorised as a process theories of motivation?
1 equity theory
2 expectancy theory
3 reinforcement theory
4 job design theory
a. 1 and 3
b. 3
c. 1 and 2
d. 2, 3 and 4
Question 11
Correct
Mark 1.00 out of 1.00
To achieve a coexistence of a sustained economic competitive advantage and
sustained above-average social and environmental value creation is called
_____.
a. responsible competitiveness
b. strategic management
c. strategy implementation
d. responsible management
https://mymodules.dtls.unisa.ac.za/mod/quiz/review.php?attempt=18169586&cmid=845043 4/6
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