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, MNO2609 Assignment 5 (COMPLETE ANSWERS) 2024 – DUE 24 APRIL 2024 ;100% TRUSTED WORKING
EXPLANATION AND SOLUTION
QUESTION 1
1.1 Quality starts with understanding customer needs and ends when
those needs are satisfied. In view of this statement, explains quality.
1.2 A development of quality concept regarding customer and their
satisfaction results in customer loyalty. Research shows that focus
on customer loyalty can provide several commercial advantages. 1.3
There are various techniques that can be used to assess customer
satisfaction. Which technique can be considered below one is most
appropriate? 1.4 The management of a firm may think that their scale
of operations is not sufficiently large that that their resources to
implement Total Quality Management (TQM). Which questions may
be considered relevant to ask? 1.5 The vehicle to achieve excellence
in leadership is which statement? 1.6 The culture of an organization
is formed by several components. Which one is part of the
components? 1.7 Clearly defined and properly communicated beliefs
and objectives can be summarized by which statement? 1.8 The
mission statement is stated all the statement. Explain it. 1.9 The
mission and the critical success factor (CSF) are to the “what”
question of the organization which must be supported by key
performance indicators (KPI). In view of the statement, The task of a
sponsor within the critical success factor (CSF). The task of the
sponsor is which of the statement? MAY/JUNE 2024 10. If quality is
taking care of all the aspects of the customer’s requirement,
including cost, production, safety and easy use, then designing must
take care of which aspect among?
It seems like you're presenting a series of questions related to quality management
and organizational excellence. Let's address each question:
1.1 Explanation of Quality: Quality can be defined as meeting or exceeding
customer expectations and requirements. It encompasses not only the product or
service itself but also factors such as reliability, durability, usability, and customer
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