CMS Exam 1 Questions & Answers 2024/2025
communication - ANSWERSthe process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means
source - ANSWERSoriginator of a message
channel - ANSWERSmedium through which a message passes on its way from so...
CMS Exam 1 Questions & Answers 2024/2025
communication - ANSWERSthe process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means
source - ANSWERSoriginator of a message
channel - ANSWERSmedium through which a message passes on its way from source to receiver
receiver - ANSWERSrecipient of a message
environment - ANSWERSexternal noise that takes place during the communication process
eight propositions about interpersonal communication - ANSWERS1. verbal and nonverbal
2. you can never not communicate
3. expresses relationship and content
4. meanings are in people
5. communication is a neutral tool
6. communication is irreversible
7. communication is a learned skill
8. communication takes place is a physical and psychological context
verbal communication - ANSWERSwords, what is being said literally
nonverbal communication - ANSWERSgestures, eyecontact, posture, facial expressions how does communication represent relationship and content - ANSWERScontent- what is literally being said
relationship- determines how you will say something; level or seriousness
model of interpersonal communication - ANSWERSsender-----> channel-------> receiver
^ |
| |
| v
-------------------------------feedback
feedback - ANSWERSverbal or nonverbal messages sent from the receiver to the sender
noise - ANSWERStakes place within the channel
internal noise - ANSWERSwithin a person; headache; personal problems; psychological
external noise - ANSWERSsomeone physically making noise; creating distractions
group - ANSWERSstrong leader; individually held accountable; individual work-products; delegates
team - ANSWERSshared leadership of cooperates, with individual responsibility; product one final product
advantages of working in teams - ANSWERS-more information
-stimulate creativity
-synergy
-system of checks
-better decision making process
-division of labor -motivation
types of leaders - ANSWERS-transformational
-transactional
-assigned
-emergent
transformational leader - ANSWERSmotives people for the common good; with words that inspire
transactional leader - ANSWERSill give you something in return for following me
assigned leader - ANSWERSpicked leader at the beginning of the task
emergent leader - ANSWERSshines over time; who people see as the leader
leadership styles - ANSWERS-Authoritarian
-Laissez-faire
-Democratic
authoritarian leadership - ANSWERSultimate say in decision
laissez-faire leadership - ANSWERSeveryone decides together
democratic leadership - ANSWERShear what have to say, then leader decide
team roles - ANSWERS-Task leader -Socio-emotional -Tension releaser -Information provider
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