1.1 Discuss an effective change management strategy that Bongani could have used in the installation and implementation of a new digital HR system and apply the change management strategy to the case study.
2.1 What are the characteristics of an ever-changing environment? Substantiate your answe...
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Question 1
1. Read the following case study and then answer question 1.1
Imvelo Corporation
Employees of Imvelo Corporation received a long e-mail from management this morning wherein
senior management was congratulating Bongani, the human resources (HR) director, for a job well
done regarding the installation of a new digital human resource management (HRM) solution or
system. They also applauded him for his constant communication with senior management about the
project. Although Bongani prepared the budget on his own - without a team - senior management
approved his budget for the installation and implementation of the new HR system. Employees were
told to embrace the new HR solution and to use it. Management also pointed out in the e-mail that the
installation of the HR solution had taken longer than they had anticipated because of various problems
and challenges Bongani had faced, including the issue of the budget that had to be increased because
of additional expenses of procuring the digital HR solution.
HRM and finance were directly affected by the installation and implementation of the digital HR
solution but they were not happy because they were not involved in the procurement and installation of
the new digital HR system. They wanted nothing to do with the new HR system because they were
fearful that this new digital HR system would cost them their jobs. Furthermore, they had not received
any training about it, they were only hearing rumours that their reporting structure would change.
Bongani was now busy focussing on evaluating the implementation of digital HR which he would also
do alone as the project manager.
Source: Primary lecturer,2024
1.1. Discuss an effective change management strategy that Bongani could have used in the
installation and implementation of a new digital HR system and apply the change management
strategy to the case study.
An effective change management strategy that Bongani could have utilized in the installation and
implementation of the new digital HR system is the ADKAR model. The ADKAR model focuses on
five key elements: Awareness, Desire, Knowledge, Ability, and Reinforcement.
Awareness: Bongani should have ensured that all stakeholders, including HRM and finance
departments, were made aware of the need for the new digital HR system. This involves
communicating the reasons for the change, the benefits it will bring, and the potential impact
on their roles.
Desire: Bongani needed to create a desire for the change by involving HRM and finance in the
decision-making process. He should have highlighted how the new system would benefit them
and the organization as a whole, addressing their concerns about job security and changes in
reporting structures.
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