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,UNIVERSITY EXAMINATIONS
OCT/NOV 2020
MNG3701
Strategic Planning IIIA
70 Marks
3 Hours
Examiners:
First: Ms MH Mawila
Second: Mr R Tharaga
External: Ms S Hughes
This paper consists of 7 pages.
Instructions:
1. Answer all 4 questions.
2. Honesty Declaration:
Type ‘I AGREE’ (in full) before you upload your exam answer file.
3. Submitting your exam answer file:
Access myUnisa at https://my.unisa.ac.za/portal and login using your student
number and myUnisa password
1) Click on the “myAdmin” tab in the top navigation
2) Click on “Assessment Admin”
3) Click on “Assignments Submission”
4) Locate the section titled Oct/Nov Online Exams
5) Locate Module Code and Click on “>>open in new window” and follow the
instructions
4. The Invigilator App:
• Please remember to keep your cell phone fully charged for the duration of the
assessment.
• Please log into The Invigilator App if you have not done so yet. You need to be
connected to the internet in order to log in.
• Scan the QR code below once the examination starts. If you encounter difficulty
with scanning of the QR code, you can also enter the QR access code as indicated
at the bottom of the QR code to start the online invigilation.
, 2
MNG3701
OCT/NOV 2020
canned, avoid any disturbances by putting your phone on airplane mode. No internet connection is needed during the assessment.
p open at all times on your cell phone during the assessment.
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, 3
MNG3701
OCT/NOV 2020
Read the case study below and answer all the questions that follow.
CLICKS GROUP LTD
Clicks was conceived as a drugstore in 1968 but legislation at the time prevented corporate
ownership of pharmacies in South Africa. This meant that Clicks operated as a drugstore without
drugs until legislation was changed in 2003 to allow corporate pharmacy ownership, and the first
Clicks pharmacy opened in 2004. United Pharmaceutical Distributors (UPD) was acquired by the
group in January 2003 to provide the distribution capability for the group’s healthcare strategy.
Over the past decade the group has grown into a leader in the healthcare market where Clicks
has a 24.6% share of the retail pharmacy market and UPD a 27.2% share of the private
pharmaceutical wholesale market. The group has 15 413 knowledgeable and talented employees
across retail stores, distribution centres and head office. R144 million was invested in training and
development in 2019. Over 1 900 new private label products launched, reflecting investment in
innovation.
Financial performance
In the Sunday Times Top 100 Companies survey for 2019, Clicks Group was ranked as the third
best performing company on the JSE for the second consecutive year, based on a five-year
compound growth in shareholder value. The board declared a total dividend of 445 cents per
share, 17.1% higher than last year, with the dividend
payout ratio being raised from 62% to 65%. The group is highly cash generative, with cash from
operations increasing by R480 million over the previous year to R2.9 billion. The group continues
to support their organic growth strategy with ongoing investment in new stores, refurbishments,
supply chain and information systems, and returned R1.2 billion to shareholders in
dividends and share buy-backs. “The group has a strong balance sheet and the results reflect the
resilience of the group’s brands”- Michael Fleming (CFO).
Group Brands
Clicks, Musica, The Body Shop, GNC and Claire’s are market-leading brands and have a
combined footprint of over 880 stores, including 51 in the neighbouring countries of Namibia,
Botswana, Swaziland and Lesotho.
Clicks is South Africa’s leading health and beauty retailer, with over 700 stores offering value for
money in convenient and appealing locations. Clicks has the largest retail pharmacy chain with
over 570 in-store pharmacies.
The Body Shop sells natural, ethically-produced beauty products and has been operated under a
franchise agreement with The Body Shop International since 2001.
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