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MBA5926 exam pack
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- University Of South Africa (Unisa)
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Operations Management - MBA5926Exam Paper
Duration: 2 Hours
Instructions:
This exam consists of three sections: Section A, Section B, and Section C.
Answer all questions.
Show all your workings.
Marks will be awarded for clarity of expression and explanation.
Total marks for the exam: 100.
Section A: Multiple Choice Questions (20 Marks)
Instructions: Choose the correct answer and write the letter of your choice next to the question
number.
1. Which of the following is not a primary function of operations management? A. Quality
Management B. Inventory Management C. Marketing Strategy D. Capacity Planning E.
Supply Chain Management
2. Just-In-Time (JIT) is a philosophy that focuses on: A. Minimizing waste by reducing inventory
levels B. Maximizing inventory to ensure high availability C. Increasing lead times for better
forecasting D. Reducing production efficiency for cost savings E. Streamlining distribution
processes
3. What is the primary objective of Total Quality Management (TQM)? A. Reducing production
costs B. Maximizing employee turnover C. Satisfying customer needs and expectations D.
Reducing employee training costs E. Improving supplier relations
4. The EOQ (Economic Order Quantity) model minimizes which of the following costs? A.
Ordering cost and carrying cost B. Holding cost and shortage cost C. Setup cost and labor
cost D. Transportation cost and inspection cost E. Distribution cost and maintenance cost
5. Which of the following is not a component of the supply chain? A. Suppliers B. Distributors
C. Customers D. Competitors E. Shareholders
6. What is the purpose of a Gantt chart in project management? A. Resource allocation B. Risk
assessment C. Cost estimation D. Time scheduling E. Quality control
, 7. Which inventory management technique assumes that demand for an item is constant and
known? A. ABC analysis B. EOQ model C. Just-In-Time (JIT) D. Material Requirements
Planning (MRP) E. Safety stock
8. What does the term "lead time" refer to in operations management? A. The time taken to
manufacture a product B. The time taken to deliver a product to the customer C. The time
between placing an order and receiving it D. The time spent on employee training E. The
time required to perform quality checks
9. Which of the following is a key principle of lean manufacturing? A. Batch production B. High
inventory levels C. Mass customization D. Waste reduction E. Centralized decision-making
10. What is the purpose of a Pareto chart in quality management? A. To identify the most
significant causes of problems B. To calculate process capability indices C. To monitor
process variation over time D. To visualize the relationship between two variables E. To
prioritize quality improvement projects
11. What is the role of a Bill of Materials (BOM) in manufacturing? A. To schedule production
activities B. To estimate production costs C. To document product specifications D. To track
inventory levels E. To manage supplier relationships
12. Which of the following is not a type of forecasting method used in operations management?
A. Time series analysis B. Regression analysis C. Delphi method D. Break-even analysis E.
Market research
13. What is the main goal of capacity planning in operations management? A. To minimize
production costs B. To maximize customer satisfaction C. To match production capacity with
demand D. To optimize inventory levels E. To reduce lead times
14. In the context of operations management, what does the term "bottleneck" refer to? A. A
point in the process where production exceeds demand B. A constraint that limits the
capacity of the entire system C. A quality control measure to prevent defects D. A type of
inventory management technique E. A strategy for reducing waste in production processes
15. Which of the following is not a key performance indicator (KPI) used in operations
management? A. On-time delivery rate B. Inventory turnover ratio C. Employee satisfaction
score D. Overall equipment effectiveness (OEE) E. Return on investment (ROI)
16. What is the primary objective of inventory management in operations? A. To minimize
inventory holding costs B. To maximize inventory turnover C. To optimize order quantities D.
To reduce stockouts E. To increase safety stock levels
17. What is the purpose of a process flow diagram in operations management? A. To identify
bottlenecks in the production process B. To track the movement of materials through the
production system C. To calculate the total cost of production D. To determine the optimal
production schedule E. To analyze the relationship between input and output variables
18. Which of the following is not a characteristic of a good forecasting model? A. Accuracy B.
Simplicity C. Flexibility D. Consistency E. Subjectivity
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