SCH4801 Assignment
2 (COMPLETE
ANSWERS) 2024
(248018) - 26 June
2024; 100% TRUSTED
workings,
explanations and
solutions.
ADMIN
[COMPANY NAME]
, SECTION A TOTAL:[24 MARKS] Please read the case study below before
answering any questions. SCH4801 ASSIGNMENT 2 2024 Page 7 of 16
Nando’s: A Triumph of Supply Chain Excellence Nando’s, a South African
casual dining restaurant chain renowned for its delectable flame-grilled peri-
peri chicken, has had a remarkable journey that started in 1987 in
Johannesburg, South Africa. From its humble origins as a single restaurant in
Johannesburg, Nando’s has expanded its global footprint to over 1,000
locations in 35 countries, including the UK, Canada, and Australia. Central to
the brand’s enduring success is its unwavering commitment to sourcing high-
quality ingredients, with a particular emphasis on its chicken supply chain.
Complex Supply Chain Management Nando’s South Africa sources various
ingredients, such as chicken locally sourced high-quality chillies, from
suppliers in different countries, such as Mozambique. These products’ fresh
and perishable nature necessitates an intricate supply chain management
system. To guarantee a steady supply of top-notch ingredients, the company
strongly emphasises food safety and quality, collaborating with independent
testing and certification agencies. Managing the delicate balance between
short shelf life and consumer demand is a challenge they have successfully
navigated as they have grown through sophisticated logistics, a computerised
system to track real-time inventory levels across the supply chain, integrated
transport management technology and outsourcing distribution. Thanks to
cold chain management, Nando ensures that fresh chicken remains viable for
up to seven days. Efficiency through collaboration and quality control Nando’s
manages its supply chain as a business within a business, establishing
committed partnerships with suppliers, exemplified by its ‘partnership for
growth’ with chilli farmers in Mozambique. Much effort has gone into working
closely with farmers towards empowering the small farmers. Nando’s has
invested in equipping farmers by providing tools, training, and skills to sustain
their farms. In their drive for efficiency, various functions such as procurement,
logistics, and quality control work together to ensure a seamless supply chain
operation by sharing information across these functions. In their drive for
quality, the company has developed a rigorous quality control process that
includes regular inspections of its suppliers’ farms and processing facilities to
ensure its final product meets strict quality standards. Additionally, Nando’s
requires its suppliers to adhere to strict animal welfare guidelines, ensuring its
chicken is ethically and sustainably sourced. Moreover, Nando’s also actively
promotes a culture of continuous improvement, which requires integration
