Exam (elaborations)
IOP4862 Assignment 2 (COMPLETE ANSWERS) 2024 - 1 July 2024
- Course
- IOP4862
- Institution
- University Of South Africa
100% TRUSTED WORKINGS, EXPLANATIONS & SOLUTIONS
[Show more]
Content preview
IOP4862Assignment 2
(COMPLETE
ANSWERS)
2024 - 1 July
2024
CONTACT: biwottcornelius@gmail.com
, Case Study (Please note that the case study is not an actual company
situation.) John Sithole is the managing director of manufacturing and
operations of a medium-sized steel construction organisation. John has a PhD
in engineering but has not been directly involved in research and new product
development for 20 years. He runs a “tight ship” when it comes to operations.
The company does not have a turnover problem, but it was evident to John
and other key management personnel that the hourly people put in only eight
hours daily. They are not working at their full potential and have become
“clock watchers”. John is upset with the situation because, with rising costs,
the only way the company can continue to prosper is to increase the
productivity of its hourly people. John called the human resources manager,
Zamile de Wet, and said, “What is it with our people, anyway? Your wage
surveys show that we pay near the top in this region, our conditions are
tremendous, and our fringe benefits are unbeatable. Yet, these people are still
not motivated. What in the world do they want?” Zamile replied: “I have told
you and the CEO time after time that money, conditions, and benefits are
insufficient. Employees also need other things to motivate them. Moreover, I
have been conducting some random confidential interviews with some of our
hourly people, and they tell me they are very discouraged because, no matter
how hard they work, they get the same pay and opportunities for
advancement as their co-workers who are just scraping by”. John replied,
“Okay, you are the motivation expert. What do we do about it? We must
increase their performance”. QUESTIONS: a) Identify Maslow’s hierarchy of
needs and discuss how it relates to the case study by explaining the
motivational problem in this organisation. (7)
In the context of John Sithole's steel construction organization, the motivational issues among
hourly workers can be analyzed through Maslow's Hierarchy of Needs, which outlines five levels
of human needs that typically motivate behavior. Let's apply this hierarchy to the case study:
Maslow's Hierarchy of Needs:
1. Physiological Needs: These are the basic survival needs such as food, water, and shelter.
In the case study, the workers are adequately compensated with good wages and benefits,
suggesting that their physiological needs are largely met. However, it's important to note
that even though these needs may be met, they must be consistently satisfied to maintain
motivation.
2. Safety Needs: Safety needs encompass physical safety as well as job security and
stability. The case study does not explicitly mention safety concerns, so we assume the
company provides a safe working environment. However, job security can indirectly
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through EFT, credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying this summary from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Solutionist. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy this summary for R47,27. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
79373 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy summaries for 14 years now