Test Bank for Operations Management, 14th Edition by Lee J. Krajewski, Malhotra
Complete Chapters ✅
Operations Management: Processes and Supply Chains, 14e (Krajewski)
Chapter 1 Using Operations to Create Value
1.1 Role of Operations in an Organization
1) Operations management refers to the direction and control of inputs that transform processes into
products and services.
Answer: TRUE
Difficulty: Easy
Keywords: operations management, inputs, process, transformation
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
2) An operation is a group of resources performing all or part of one or more processes.
Answer: TRUE
Difficulty: Easy
Keywords: operations management, inputs, process, transformation
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
3) The three main line functions of any business include Operations, Finance and Marketing.
Answer: TRUE
Difficulty: Easy
Keywords: operations, finance, marketing
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
4) The scope of supply chain management is restricted to the synchronization of the process among the
various business functions within the firm.
Answer: FALSE
Difficulty: Easy
Keywords: supply chain management, processes
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
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,5) Operations managers are rarely involved in the design of new products and services.
Answer: TRUE
Difficulty: Easy
Keywords: operations manager role
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
6) Operations managers are routinely involved with budgeting and forecasting since these are usually
handled by managers from other business functions.
Answer: FALSE
Difficulty: Easy
Keywords: operations manager role
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
7) Regardless of how departments like Accounting, Engineering, Finance, and Marketing function in an
organization, they are all linked together through:
A) management.
B) processes.
C) customers.
D) stakeholders.
Answer: B
Difficulty: Moderate
Keywords: departments, functions, processes
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
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,8) The foundations of modern manufacturing and technological breakthroughs were inspired by the
creation of the mechanical computer by:
A) Charles Babbage.
B) James Wa\.
C) Eli Whitney.
D) Frederick Taylor.
Answer: A
Difficulty: Moderate
Keywords: Charles Babbage
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
9) Which of these Great Moments in Operations and Supply Chain Management did not occur in the
twentieth century?
A) invention of the assembly line
B) publication of the Toyota Production Systems book
C) establishment of railroads
D) strategic planning for achieving product variety
Answer: C
Difficulty: Moderate
Keywords: history, railroad
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
10) The three main line functions of any business include:
A) operations.
B) marketing.
C) finance.
D) information systems.
E) all of the above
F) only A), B) and C) above
Answer: F
Difficulty: Moderate
Keywords: operations, finance, marketing
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
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, 11) Operations management refers to the systematic design, direction, and control of ________ that
transform ________ into products and services.
Answer: processes, inputs
Difficulty: Moderate
Keywords: process, input, transform, product, service
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
12) The three mainline functions of any business are ________, ________, and ________.
Answer: operations, finance, marketing
Difficulty: Moderate
Keywords: operations, finance, marketing, functions of a firm
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
13) Supply chain management is the synchronization of a firm's processes with those of its ________ and
________ to match the flow of materials, services, and information.
Answer: suppliers, customers
Difficulty: Moderate
Keywords: supply chain management, suppliers, customers
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
14) What are the three key functions of a firm and what is each responsible for?
Answer: The three main functions of a firm are operations, finance, and marketing. The operations
function transforms material and service inputs into product and service outputs. The finance function
generates resources, capital and funds from investors and sales of the firm's goods and services in the
marketplace. The marketing function is responsible for producing sales revenue of the outputs.
Difficulty: Moderate
Keywords: manufacturing process, service process
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over
time.
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