Test Bank for Operations and Supply Chain Management: 2024 Release Evergreen by William J Stevenson and Thomas Kull. Full Chapters are included with Answers.
1 Introduction to Operations Management
2 Competitiveness, Strategy, and Productivity
3 Forecasting
4 Product and Service Design
...
Test Bank for Operations and Supply Chain Management: 2024 Release Evergreen by
Stevenson, Kull
Answers Included ✅
Chapter 01 2024 Release Stevenson
1) Operations managers are responsible for assessing consumer wants and needs and selling and
promoting the organization's goods or services.
⊚ true
⊚ false
2) Often, the collective success or failure of companies' operations functions will impact the
ability of a nation to compete with other nations.
⊚ true
⊚ false
3) Companies are either producing goods or delivering services. This means that only one of the
two types of operations management strategies are used.
⊚ true
⊚ false
4) Operations, marketing, and finance function independently of each other in most
organizations.
⊚ true
⊚ false
5) The greater the degree of customer involvement, the more challenging the design and
management of operations.
⊚ true
⊚ false
6) Goods-producing organizations are not involved in service activities.
⊚ true
⊚ false
1
,7) Service operations require additional inventory because of the unpredictability of consumer
demand.
⊚ true
⊚ false
8) In for-profit organizations, the value of outputs is measured by the prices customers are
willing to pay for goods or services.
⊚ true
⊚ false
9) The use of models will guarantee the best possible decisions.
⊚ true
⊚ false
10) People who work in the field of operations should have skills that include both knowledge
and people skills.
⊚ true
⊚ false
11) Assembly lines improved productivity by using interchangeable parts and craft production.
⊚ true
⊚ false
12) The operations manager has primary responsibility for making operations system design
decisions, such as system capacity and location of facilities.
⊚ true
⊚ false
13) The word "technology" is used only to refer to "information technology."
⊚ true
⊚ false
2
,14) "Value added" by definition is always a positive number since "added" implies increases.
⊚ true
⊚ false
15) Service often requires relatively greater labor content when compared to manufacturing.
⊚ true
⊚ false
16) Measurement of productivity in service is more straightforward than in manufacturing since
it is not necessary to take into account the cost of materials.
⊚ true
⊚ false
17) Specialized machinery or equipment is a common way of offering increased customization in
manufacturing or services without taking on additional labor costs.
⊚ true
⊚ false
18) Most people encounter operations only in profit-making organizations.
⊚ true
⊚ false
19) Service typically involves a much higher degree of customer contact than manufacturing.
⊚ true
⊚ false
20) A systems approach emphasizes interrelationships among subsystems, but its main theme is
that the whole is greater than the sum of its individual parts.
⊚ true
⊚ false
3
, 21) The Pareto phenomenon is one of the most important and pervasive concepts that can be
applied at all levels of management.
⊚ true
⊚ false
22) Operations managers, who usually use quantitative approaches, are not really concerned with
ethical decision making.
⊚ true
⊚ false
23) The optimal solutions produced by quantitative techniques should always be evaluated in
terms of the larger framework.
⊚ true
⊚ false
24) Managers should most often rely on quantitative techniques for important decisions since
quantitative approaches result in more accurate decisions.
⊚ true
⊚ false
25) Many operations management decisions can be described as trade-offs.
⊚ true
⊚ false
26) A systems approach means that we concentrate on efficiency within a subsystem and thereby
assure overall efficiency.
⊚ true
⊚ false
27) Prior to the Industrial Revolution, goods were produced primarily by craftsmen or their
apprentices using custom-made parts.
⊚ true
⊚ false
4
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through EFT, credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying this summary from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller StepsSol. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy this summary for R551,47. You're not tied to anything after your purchase.
