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Summary business studies: teamwork and conflict management
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- 12th Grade
teamwork and conflict management (IEB syllabus)
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Teamwork and conflict managementWhat is a good team
each member should understand their role within the team the overall goal
of the team
must understand their duties rights and responsibilities to avoid role ambiguity
role overload when an employee has to do more than what is possible
ynergy
1 1 3
the combined output of team member in more than their individual efforts put together
Being open minded while giving relieving constructive critisan allows freer
discussion of the aspects of the business doing well
Opinions need to be respected
ommunication
Clear instructions and constant feedback needs to be given out
this keeps everyone informed regarding what has been accomplished and what still needs to be
deadline
acheived
by a
requires a strong leader with a flexible leadership style
, Stages of team development:
Forming Storming Norming Performing Adjourning
Forming stage
roles that individuals will perform are often not clear to new team members
this is at the beginning of a project
members will have to get to know eachother could exchange personal and previous
work experience details in order to figure out where they fit into the team
boundries in terms of interpersonal talk role will be tested
team members
may be uncertain of their place in the team or they
may lack the
anfidence to work on their own
manager must
give info on the purpose of the team the role of the team
give clear guidelines for decision
making during this phase at the team may still depe
on the manager for direction
2 Storming phase
team members have decided with whom they want to form personal relationships with may
result in cliques in the team
they compete for position in the team and may openly challenge one another and even the lead
the manager leader need to coach the members to work together overcome personality
differences and work toward the common goal
lots of conflict in this stage no increase in performance
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