Exam (elaborations)
INS3705 Assignment 2 Semester 2 2024
- Course
- INS3705 (INS3705)
- Institution
- University Of South Africa
INS3705 Assignment 2 Semester 2 2024 QUESTIONS AND ANSWERS
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[Date]INS3705 Assignment
2 Semester 2 2024
QUESTIONS AND ANSWERS
, INS3705 Assignment 2 Semester 2 2024
QUESTION 1
Identify four knowledge management processes in any organisation of your choice
and discuss the purpose of each knowledge management process and two examples
of artificial intelligent technologies that can be used in each of the knowledge
management processes (mini essay). [10)
QUESTION 1
Knowledge Management Processes at Google
1. Knowledge Creation
o Purpose: This process involves generating new knowledge or
replacing existing knowledge within the organization. The purpose is
to foster innovation and ensure that the organization remains
competitive.
o AI Technologies:
▪ Natural Language Processing (NLP): Used for text analysis
and sentiment analysis to understand trends and opinions.
▪ Machine Learning (ML): Algorithms that identify patterns
and suggest new ideas or improvements.
2. Knowledge Storage/Retrieval
o Purpose: This involves the systematic organization and preservation
of knowledge so that it can be easily retrieved when needed. The
purpose is to ensure that valuable knowledge is accessible to all
members of the organization.
o AI Technologies:
▪ Chatbots: These can assist employees in retrieving information
quickly by understanding and responding to queries in natural
language.
▪ Intelligent Document Management Systems: These systems
use AI to categorize, index, and manage documents efficiently.
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