Exam (elaborations)
MNO2609 ASSIGNMENT 2 DUE 17 JULY 2024
- Institution
- University Of South Africa (Unisa)
70% ACHIEVED IN THIS ASSIGNMENT
[Show more]
2 reviews
By: nosiphokumalo94 • 4 months ago
By: celehmkhwanazi44 • 4 months ago
Content preview
1. UNISA2. 2024
3. MNO2609-24-S2
4. Welcome Message
5. Assessment 2
QUIZ
Assessment 2
Open course index
Open block drawer
Started on Saturday, 13 July 2024, 8:05 PM
State Finished
Completed on Saturday, 13 July 2024, 8:53 PM
Time taken 47 mins 37 secs
Question 1
Complete
Marked out of 1.00
Flag question
Question text
A development of quality concept regarding customer and their satisfaction results in customer
loyalty. Which one is the result of the above statement?
a.
Many of our customers rely on our products.
b.
The longer the relationship with the customer, the higher the profitability.
c.
There is always a second chance if we cannot get it right the first time.
d.
If you try things out, and not get things right the first time, keep trying till you get it right.
Question 2
Complete
Marked out of 1.00
Flag question
Question text
Based on question 1.19 above, there are techniques of research to support the abovementioned
statement, which is the appropriate one?
a.
, Characteristic of performance and reliability
b.
Aesthetic characteristics, such as style, colour, smell, task, feel.
c.
Training of personnel in the field.
d.
Survey questionnaires
Question 3
Complete
Marked out of 1.00
Flag question
Question text
By structuring the design process in this way, it is possible in which way?
a.
Decide which function need to be brought in and what stage.
b.
Final product or service testing.
c.
After sale service and troubleshooting.
d.
Market research.
Question 4
Complete
Marked out of 1.00
Flag question
Question text
Choosing benchmarking-driven change activities includes which questions?
a.
Why do we benchmark if customers support our product/services?
b.
Do we have financial resources to support change?
c.
When is the need perceived to change?
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through EFT, credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying this summary from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller luziafrancisco13. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy this summary for R55,00. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
66579 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy summaries for 14 years now