Exam (elaborations)
mno2609 assignment 1 due 26 july 2024
- Institution
- University Of South Africa (Unisa)
Exam of 9 pages for the course Quality in Occupational Health and Safety at Unisa (pass guaranteed)
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1. UNISA2. 2024
3. MNO2609-24-S2
4. Welcome Message
5. Assessment 1
QUIZ
Assessment 1
Open course index
Open block drawer
Started on Wednesday, 17 July 2024, 12:38 PM
State Finished
Completed on Wednesday, 17 July 2024, 1:52 PM
Time taken 1 hour 14 mins
Question 1
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Question text
A development of quality concept regarding customer and their satisfaction results in customer
loyalty. Which one is the result of the above statement?
a.
Many of our customers rely on our products.
b.
The longer the relationship with the customer, the higher the profitability.
c.
There is always a second chance if we cannot get it right the first time.
d.
If you try things out, and not get things right the first time, keep trying till you get it right.
Question 2
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Choosing benchmarking-driven change, several questions need to be answered such which question?
a.
Do we fully understand the scale of change?
, b.
Do we process data collection measurement?
c.
Do we change the perspectives of the executives and managers?
d.
Do we do Customer focusing?
Question 3
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Clearly defined and properly communicated beliefs and objectives can be summarised by which
statement?
a.
The Company will concentrate on its customers and suppliers, both external and internal.
b.
The performance of our competitors will be communicated to al relevant units.
c.
Important suppliers and partners will be closely involved in our quality policy.
d.
The definition of the business, e.g. the needs that are satisfied or the beliefs provided.
Question 4
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Designing a quality process is taking care of aspects such as which one?
a.
Discussion group/workshop Methods.
b.
Develop and manage Human capital
c.
Manage Information Technology.
d.
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