INS3705
ASSESSMENT 2
SEMESTER 2 2024
, Question 1 Answer
Knowledge Management Processes
Introduction
KM processes are that make an organization realize its full competitive potential
through leveraging the collective expertise, encouraging innovation, and improving
decision-making. This essay will identify four of the main KM processes in XYZ Corp,
a hypothetical multinational technology company, and describe their purpose and
provide examples of AI technologies that may assist each process.
Knowledge Management Processes
1. Knowledge Creation
Knowledge creation involves generating new insights, ideas, and innovations.
This can be used to generate innovative ideas and make new products or services.
AI Technologies:
Machine Learning: It processes the datasets of petabytes to find a pattern in the data
and come up with a new idea Smith, 2020.
Natural Language Processing: It understands what the customers are saying about
the products or services and trends in the market, thereby producing insight on the
same Jones, 2019.
2. Knowledge Storage and Retrieval
This is a process for organizing and storing knowledge so that it can easily be retrieved
when required.
This is meant to archive knowledge in a systematic way for easy retrieval in the future.
AI Technologies:
Knowledge Graphs: Information is organized for easy access in a structured f ormat
(Brown, 2021).
Chatbots: Answering queries and guiding users to relevant documents (Lee, 2020).
3. Knowledge Sharing
Knowledge sharing ensures that information flows freely within an organization.
Improvising collaboration and learning on a continuous basis.
AI Technologies:
Collaborative Filtering: Recommends relevant information or experts (Davis, 2018).
, Virtual Collaboration Tools: Summarize what has been discussed or key takeaways
from meetings (Miller, 2020).
4. Knowledge Application
It involves using the learned knowledge to improve processes, products, and services.
Purpose: The knowledge acquired is translated into practical applications.
AI Technologies:
Decision Support Systems: Provide recommendations and predictions (Taylor, 2019).
Robotic Process Automation: Automation of standard activities frees the employee's
time to handle more complex problems in a workplace (Clark, 2019).
Conclusion
Effective KM processes are the most important things that organizations, especially
XYZ Corp., need to innovate continuously and gain a competitive advantage. AI
technologies enhance these processes significantly in more effective creation,
storage, sharing, and application of knowledge.
References
Smith, J., 2020. Machine Learning in Business. New York: TechPress.
Jones, A., 2019. Natural Language Processing for Market Insights. London:
MarketInsights Ltd.
Brown, R., 2021. Knowledge Graphs for Data Organization. San Francisco: DataFlow
Inc.
Lee, H., 2020. Chatbots and Knowledge Management. Cambridge: AI Solutions.
Davis, K., 2018. Collaborative Filtering and Knowledge Sharing. Boston:
KnowledgePub.
Miller, S., 2020. Virtual Collaboration Tools for Effective Meetings. Sydney:
CollaborationWorks.
Taylor, B. (2019). Decision Support Systems in Modern Organizations. Chicago:
DecisionMakers.
Clark, E. (2019). Robotic Process Automation and Business Efficiency. Toronto:
AutomationPress.
Question 2: Tacit Knowledge and Retention
