Started on Monday, 29 July 2024, 1:41 PM
State Finished
Completed on Monday, 29 July 2024, 2:02 PM
Time taken 20 mins 57 secs
Marks 18.00/20.00
Grade 90.00 out of 100.00
Question 1
Correct
Mark 1.00 out of 1.00
The importance of production and operations management (POM) and the operations system becomes clear when your life
depends on it. No airline passenger would want to know that some airlines, airports or aircraft are bad and some are good.
There should only be one standard of excellence, especially when a plane is airborne. To ensure that a standard of excellence
is achieved by an airline, it is necessary to engage in quality planning and control. Which one of the following best represents
the aim of quality planning and control?
Select one:
a. To ensure that the entire business contributes to the quality management objectives.
b. To ensure that the products or services that are manufactured or provided conform to or satisfy design
speci cations.
c. To de ne the quality of products or services in terms of what the customer expects of the product or service.
d. To determine if the quality of the inventory purchased is su cient to manufacture or deliver the service as required
by the business.
The correct answer is: To ensure that the products or services that are manufactured or provided conform to or satisfy
design speci cations.
Question 2
Correct
Mark 1.00 out of 1.00
_______________ involve a package of products and services; for example the tangible physical object such as a car (if a
product is involved) or the intangible object such as a visit to the theatre (if a service is involved).
Select one:
a. Designs
b. Concepts
c. Components
d. Bene ts
Digital technologies such as the Airplane Information Management System (AIMS) tie airplane systems together with a
microprocessor and software. AIMS is an example of process technology that performs a variety of tasks that were
previously performed manually. To perform the tasks involved in process technology effectively the operations manager
needs to do certain tasks. How many of the following are such tasks?
a) Decide which technology or technologies to use
b) Integrate the new technology with existing operations activities
c) Continually monitor the performance of the technology
d) Upgrade or replace the technology
Select one:
a. One
b. Two
c. Three
d. Four
The correct answer is: Four
Question 4
Incorrect
Mark 0.00 out of 1.00
Quality planning and control can be divided into six steps. Which one of the following options represents the fourth step in
this process?
Select one:
a. Setting standards for each quality characteristic.
b. De ning the quality characteristics.
c. Measuring the quality characteristics.
d. Controlling quality against the set standards.
The correct answer is: Controlling quality against the set standards.
Arrange the steps for the layout and ow of the manufacturing/service provision facility in the correct order:
a Selecting the basic layout type
b Detail design of the layout
c Selecting of the process type
Select one:
a. a; b; c
b. a; c; b
c. b; a; c
d. c; a; b
The correct answer is: c; a; b
Question 6
Correct
Mark 1.00 out of 1.00
Airline operations in general has an irregular demand pattern for the output of the operation. For example, Friday and Monday
morning ights are very popular and almost always sold out. The same goes for peak season travel such as over long
weekends and holidays. To which one of the four Vs does this refer?
Select one:
a. Volume of output
b. Variety of output
c. Variation of output
d. Visibility of output
The importance of production and operations management (POM) and the operations system becomes clear when your life
depends on it. No airline passenger would want to know that some airlines, airports or aircraft are bad and some are good.
There should only be one standard of excellence, especially when a plane is airborne. Quality planning and control is
especially important when it comes to air tra c operations as customers’ lives depend on it. Which one of the following
represents the second step in the quality planning and control process?
Select one:
a. Identify the causes of poor quality
b. Controlling quality against set standards
c. Setting standards
d. Measuring quality characteristics
The correct answer is: Measuring quality characteristics
Question 8
Not answered
Marked out of 1.00
For the revamp and extension of the terminal building at OR Tambo International, a _____________ process was used.
Select one:
a. batch
b. project
c. jobbing
d. mass
The correct answer is: project
Question 9
Correct
Mark 1.00 out of 1.00
Which one of the following is required in order to effectively manage process technology?
Select one:
a. Foresee how technology can improve operational processes
b. Decide which operational process to use
c. Integrate old technology with new operations
d. Only monitor the performance of technology when there is a crisis
The correct answer is: Foresee how technology can improve operational processes
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