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MNB3701 ASSIGNMENT 2 S2 2024
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- University Of South Africa (Unisa)
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MNB3701ASSIGNMENT NO: 02
SEMESTER 2
YEAR : 2024
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Executive Summary
This report evaluates the determinants of the success or failure of Clicks Group
Limited's operations in Botswana. The primary objectives are to identify key formal
and informal institutional frameworks affecting Clicks’ business environment, evaluate
their impact on the company's operations, and draw conclusions for management
action.
The key findings reveal that Botswana's formal institutions, such as the Ministry of
Trade and Industry, Botswana Investment and Trade Centre (BITC), and the
Competition Authority, provide a supportive regulatory framework that facilitates
business operations. However, bureaucratic inefficiencies and potential corruption
present significant challenges that require robust compliance strategies.
,1 Executive Summary
This report evaluates the determinants of the success or failure of Clicks Group
Limited's operations in Botswana. The primary objectives are to identify key formal
and informal institutional frameworks affecting Clicks’ business environment, evaluate
their impact on the company's operations, and draw conclusions for management
action.
The key findings reveal that Botswana's formal institutions, such as the Ministry of
Trade and Industry, Botswana Investment and Trade Centre (BITC), and the
Competition Authority, provide a supportive regulatory framework that facilitates
business operations. However, bureaucratic inefficiencies and potential corruption
present significant challenges that require robust compliance strategies. Investment
policies offering tax holidays and exemptions significantly enhance Clicks’ profitability
and competitive edge.
The evaluation of informal institutions underscores the importance of cultural
intelligence and ethical business practices. Botswana's cultural norms emphasize
community welfare and ethical conduct, which align well with Clicks' corporate values.
Understanding and respecting local customs, engaging in community development,
and maintaining transparent operations are crucial for building strong relationships and
ensuring long-term success.
In conclusion, the success of Clicks Group Limited in Botswana is largely dependent
on effectively navigating both formal and informal institutional frameworks. Leveraging
investment incentives, enhancing cultural intelligence, aligning business practices with
local norms, and engaging in community initiatives are key strategies for sustaining
growth and operational excellence. These findings provide a strategic roadmap for
Clicks to address the challenges and capitalize on the opportunities within the
Botswana market.
, Table of Contents
1 Executive Summary ............................................................................................. 2
2 Literature Search ................................................................................................. 4
3 Background: Clicks Group Limited's Path to Internationalisation ......................... 4
4 Formal institutional frameworks ........................................................................... 5
4.1 Implications for Management Action ............................................................. 8
5 Informal institutional frameworks ....................................................................... 10
5.1 Implications for Management Action ........................................................... 12
6 Conclusions ....................................................................................................... 13
7 List of References .............................................................................................. 15
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