ASQ: CQIA exam || All Questions Answered Correctly.
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ASQ: CQIA
Institution
ASQ: CQIA
External Suppliers correct answers Reduced costs in inspections may result from a quality organization's established partnership with EXTERNAL SUPPLIERS
Must be (Kano model) correct answers Example: interest rates go down, the number of mortgage loans obtained goes up.
Feigenbaum's 4 deadly s...
ASQ: CQIA exam || All Questions Answered Correctly.
External Suppliers correct answers Reduced costs in inspections may result from a quality
organization's established partnership with EXTERNAL SUPPLIERS
Must be (Kano model) correct answers Example: interest rates go down, the number of mortgage
loans obtained goes up.
Feigenbaum's 4 deadly sins correct answers Producing overseas, Confining quality to the factory,
Wishful thinking, hot house quality
Storming correct answers A period of high emotionality and tension among team members (Ex:
Team expectations tend to be clarified and further elaborated and attention begins to shift toward
obstacles standing in the way of team goals)
Feigenbaum's categories of quality costs correct answers Appraisal, Internal and external
failures, Prevention
DMAIC: Measure stage correct answers Baseline data is obtained on current process
performance and the variables that impact that performance
Design of experiments correct answers A Six Sigma method that allows for a great deal of
information to be analyzed with a minimum number of experiments
Histogram: vertical axis correct answers Frequency of occurrence
PFMEA (Process Failure Mode Effects Analysis) correct answers Allows an organization to
eliminate or control the potential for critical process failures in a system
Crosby steps correct answers Management commitment, education and training, measurements,
cost of quality, quality awareness, corrective action, zero defects, goat setting, recognition
Quality improvement correct answers Actions to change the performance of a process
Team leader correct answers Responsible for communication with management and keeping
project on budget
Champion correct answers Responsible for getting management to support the team activities
Prevention costs correct answers Cost of Poor quality aimed toward reducing number of defects
generated by a process; associated with planned process improvement implementation
Enterprise risk example correct answers Example: Legal action
Staffing the team = who? correct answers Team leader
Crosby's 4 absolutes correct answers 1. Conformance to requirements is the only definition of
quality 2. What causes quality is prevention, not appraisal 3. Zero defects is the only acceptable
performance standard 4. The price of nonconformance is how quality should be measured
Attribute Control Chart correct answers Example: attribute p-Chart where a percentage is taken
based on the observed results
Control charts correct answers Shows performance of a process over time to perform within
determined performance limits
Pareto chart correct answers Used to compare many errors to a total effect
Process reengineering correct answers Phase that calls for complete redesign of a process
without having to define the current process
Ishikawa diagrams correct answers Used to organize and display the interrelationships of various
theories of the root cause of a problem
Employee Benefit of quality correct answers Result from use of quality tools and methods in
organization to improve quality of products and services; high level of personal satisfaction
Scatter diagram correct answers Plots two variables in a single graphic to show whether or not a
correlation relationship exists not that one variable may or may not be causing to other
Histogram: Skewed distribution correct answers Distribution has shifted off target in one
direction
Control Chart correct answers Shows the capability of a process over time to perform within
determined performance limits. To ensure process an meet customer specification, control limits
must be inside specification limits.
Commodity performance index correct answers Used when there is no past performance history
Little q correct answers Technological matters; ex: operator at process level is focused on
technological matters
The American Customer Satisfaction Index (ACSI) correct answers Domestic and international
economic indicator of customer satisfaction with the quality of goods and services available to
consumers world-wide
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